继续创建没有CALLID

assets/js/controllers/mainCtrl.js

@@ -3862,7 +3862,7 @@ function ($rootScope, $scope, $state, $translate, $localStorage, $cookieStore, $
               assign: 1, //派单人或组
               user: "", //处理人
               group: "", //处理组
-              callID: modelData.incident.sockid || undefined, //callID
+              callID: type === 'incomingCall' ? (modelData.incident.sockid || undefined) : (modelData.incident.callID || undefined), //callID
               incomingPhone: modelData.incident.incomingPhone || undefined, //来电电话
             };
           }