itsm-wx-handle/pages/incidentDetail/incidentDetail.vue

<template>
  <view class="incidentDetail">
    <view class="head">
      <view class="tab" :class="{active: tab.value === dataInfo.tabActiveValue}" v-for="tab in dataInfo.tabs" :key="tab.id" @click="clickTab(tab.value)">
        {{tab.name}}<text v-if="tab.num !== ''">({{tab.num}})</text>
      </view>
    </view>
    <scroll-view scroll-y class="body">
      <!-- 工单信息 -->
      <template v-if="dataInfo.tabActiveValue === '1'">
        <view class="detail_head">
          <text class="title">报修信息</text>
          <view class="other">
            <text class="priority" :style="priorityStyle(dataInfo.incidentData.priority)">{{dataInfo.incidentData.priority ? dataInfo.incidentData.priority.name + ' ' : ''}}</text>
            <view class="status" :style="stateStyle(dataInfo.incidentData.state)">{{dataInfo.incidentData.state ? dataInfo.incidentData.state.name : ''}}</view>
          </view>
        </view>
        <view class="detail_item_wrap">
          <view class="deital_item">
            <text class="name">单号：</text>
            <text class="value">{{dataInfo.incidentData.incidentsign || '无'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">故障现象：</text>
            <text class="value">{{dataInfo.incidentData.category ? dataInfo.incidentData.category.mutiCategory : '无'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">故障描述：</text>
            <text class="value">{{dataInfo.incidentData.description || '无'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">报修图片：</text>
            <view class="value img">
              <image class="imgItem" :src="img.thumbFilePath" mode="aspectFill" v-for="(img, i) in dataInfo.repairImgs" :key="i" @click="previewImg(i, 'repairImgs')"></image>
            </view>
          </view>
          <view class="deital_item">
            <text class="name">联系人：</text>
            <text class="value">{{dataInfo.incidentData.contacts || '无'}}</text>
            <text v-if="dataInfo.incidentData.contactsInformation" @click="makePhoneCall(dataInfo.incidentData.contactsInformation)">{{dataInfo.incidentData.contactsInformation}}<uni-icons type="phone-filled" class="phone-filled" :size="18" :color="primaryColor"></uni-icons></text>
          </view>
          <view class="deital_item">
            <text class="name">来电电话：</text>
            <view class="value" @click="makePhoneCall(dataInfo.incidentData.incomingPhone)" v-if="dataInfo.incidentData.incomingPhone">{{dataInfo.incidentData.incomingPhone}}<uni-icons type="phone-filled" class="phone-filled" :size="18" :color="primaryColor"></uni-icons></view>
            <text class="value" v-else>无</text>
            <uni-icons v-if="dataInfo.incidentData.callID" @click="attachmentClick" type="mic-filled" class="mic-filled" :size="22" :color="primaryColor"></uni-icons>
          </view>
          <view class="deital_item">
            <text class="name">报修科室：</text>
            <text class="value">{{dataInfo.incidentData.department ? dataInfo.incidentData.department.dept : '无'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">详细地址：</text>
            <text class="value" v-if="dataInfo.incidentData.place || dataInfo.incidentData.houseNumber">{{dataInfo.incidentData.place ? (dataInfo.incidentData.place.area.area + dataInfo.incidentData.place.place) : ''}}{{dataInfo.incidentData.houseNumber || ''}}</text>
            <text class="value" v-else>无</text>
          </view>
          <view class="deital_item">
            <text class="name">报修人：</text>
            <text class="value">{{dataInfo.incidentData.requester ? dataInfo.incidentData.requester.name : '无'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">预约维修时间：</text>
            <text class="value">{{dataInfo.incidentData.yyTime || '无'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">受理人：</text>
            <text class="value">{{dataInfo.incidentData.acceptUser ? dataInfo.incidentData.acceptUser.name : '无'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">登记时间：</text>
            <text class="value">{{formatDate(dataInfo.incidentData.acceptDate, 'yyyy-MM-dd HH:mm')}}</text>
          </view>
          <view class="deital_item">
            <text class="name">逾期解决时间：</text>
            <text class="value">{{formatDate(dataInfo.incidentData.overdueTime, 'yyyy-MM-dd HH:mm')}}</text>
          </view>
        </view>

        <view class="detail_head">
          <text class="title">处理信息</text>
        </view>
        <view class="detail_item_wrap">
          <view class="deital_item">
            <text class="name">处理方式：</text>
            <text class="value">{{dataInfo.incidentData.handleCategory ? dataInfo.incidentData.handleCategory.name : '无'}}</text>
            <text class="value">处理结果：{{dataInfo.incidentData.closecode ? dataInfo.incidentData.closecode.name : '无'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">处理人：</text>
            <text class="value" v-if="dataInfo.incidentData.state.value == 'pending' && dataInfo.incidentData.currentLog">{{dataInfo.incidentData.currentLog.workerName}}<text @click="makePhoneCall(dataInfo.incidentData.currentLog.workerPhone)" v-if="dataInfo.incidentData.currentLog.workerPhone">（{{dataInfo.incidentData.currentLog.workerPhone}}）<uni-icons type="phone-filled" class="phone-filled" :size="18" :color="primaryColor"></uni-icons></text></text>

            <text class="value" v-else-if="dataInfo.incidentData.state.value != 'pending' && dataInfo.incidentData.handlingPersonnelUser">{{dataInfo.incidentData.handlingPersonnelUser.name}}<text @click="makePhoneCall(dataInfo.incidentData.handlingPersonnelUser.phone)" v-if="dataInfo.incidentData.handlingPersonnelUser.phone">（{{dataInfo.incidentData.handlingPersonnelUser.phone}}）<uni-icons type="phone-filled" class="phone-filled" :size="18" :color="primaryColor"></uni-icons></text></text>
            <text class="value" v-else>无</text>
          </view>
          <view class="deital_item">
            <text class="name">处理方案：</text>
            <text class="value">{{dataInfo.incidentData.handleDescription || '无'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">处理图片：</text>
            <view class="value img">
              <image class="imgItem" :src="img.thumbFilePath" mode="aspectFill" v-for="(img, i) in dataInfo.handlerImgs" :key="i" @click="previewImg(i, 'handlerImgs')"></image>
            </view>
          </view>
          <view class="deital_item">
            <text class="name">维修总价：</text>
            <text class="value">{{dataInfo.incidentData.rsPrice === undefined ? '无' : dataInfo.incidentData.rsPrice + '元'}}</text>
          </view>
          <view class="deital_item">
            <text class="name">协同人：</text>
            <text class="value">{{dataInfo.incidentData.synergetic && dataInfo.incidentData.synergetic.length ? dataInfo.incidentData.synergetic.map(v => v.name).join('，') : '无'}}</text>
          </view>
					<view class="deital_item">
					  <text class="name">引用知识库：</text>
					  <text class="value">{{dataInfo.incidentData.solutionNo?dataInfo.incidentData.solutionNo:'未引用'}}</text>
					</view>
					<view class="deital_item" v-if="dataInfo.incidentData.provideBackupMachine && dataInfo.incidentData.provideBackupMachine==1">
					  <text class="name">是否归还备用机：</text>
					  <text class="value">{{dataInfo.incidentData.returnBackupMachine==1?'是':'否'}}</text>
					</view>
        </view>
      </template>

      <!-- 维修汇总单 -->
      <template v-if="dataInfo.tabActiveValue === '2'">
        <view class="detail_head">
          <text class="title">耗材清单</text>
        </view>
        <view class="summaryItem_bodyItem" v-for="item in dataInfo.summaryObj.consumableList" :key="item.id">
          <view class="summaryItem_bodyItem_top">
            <text class="name ellipsis">{{ item.consumableName }}<template v-if="item.consumableBrandModel">({{ item.consumableBrandModel }})</template></text>
            <text class="value">{{ item.consumableEndPrice }}元</text>
          </view>
          <view class="summaryItem_bodyItem_bottom">
            <text class="name">x{{ item.consumablesNum }}{{ item.consumablesUnit }}</text>
            <text class="value">总价{{item.consumablesNum * item.consumableEndPrice}}元</text>
          </view>
        </view>
        <view class="summaryItem_bodyItem_total">耗材总价：{{dataInfo.summaryObj.consumablePrice}}元</view>
        <view class="detail_head">
          <text class="title">工时清单</text>
        </view>
        <view class="summaryItem_bodyItem" v-for="item in dataInfo.summaryObj.workHourManagementList" :key="item.id">
          <view class="summaryItem_bodyItem_top">
            <text class="name ellipsis">{{ item.workName }}</text>
            <text class="value">{{ item.wage }}元</text>
          </view>
          <view class="summaryItem_bodyItem_bottom">
            <text class="name">x{{ item.workHourNum2 }}{{ item.workUnit }}</text>
            <text class="value">总价{{item.workHourNum2 * item.wage}}元</text>
          </view>
        </view>
        <view class="summaryItem_bodyItem_total">工时总价：{{dataInfo.summaryObj.workHourPrice}}元</view>
        <view class="summaryItem_total">汇总单总价：{{dataInfo.summaryObj.totalMaintenancePrice}}元</view>
      </template>

      <!-- 处理流程 -->
      <template v-if="dataInfo.tabActiveValue === '3'">
        <view class="process_item_wrap">
          <view class="process_item" v-for="item in dataInfo.incidentLogList" :key="item.id">
            <view class="process_item_top">
              <view class="name">{{item.logType ? item.logType.name : ''}}</view>
              <view class="value" v-if="item.remark">（{{item.remark}}）</view>
            </view>
            <view class="process_item_bottom">
              <text class="name">{{formatDate(item.startTime, 'yyyy-MM-dd HH:mm:ss')}}</text>
              <text class="value" v-if="item.appointorName">{{item.appointorName}}</text>
            </view>
          </view>
        </view>
      </template>

      <!-- 评价信息 -->
      <template v-if="dataInfo.tabActiveValue === '4'">
        <view class="detail_head">
          <text class="title">评价信息</text>
        </view>
        <view class="appraise_detail" v-for="item in dataInfo.resolveLogs" :key="item.id">
          <view class="appraise_detail_top">
            <text>{{formatDate(item.startTime, 'yyyy-MM-dd HH:mm:ss')}}</text>
            <view v-if="dataInfo.incidentData.wxdegree">
              <uni-rate readonly :value="dataInfo.incidentData.wxdegree.value" />
            </view>
          </view>
          <view class="appraise_detail_bottom">
            <text>{{item.remark}}</text>
          </view>
        </view>

        <view class="detail_head">
          <text class="title">回访信息</text>
        </view>
        <view class="appraise_detail" v-for="item in dataInfo.callbackLogs" :key="item.id">
          <view class="appraise_detail_top">
            <text>{{formatDate(item.startTime, 'yyyy-MM-dd HH:mm:ss')}}</text>
            <text v-if="dataInfo.incidentData.degree">{{dataInfo.incidentData.degree.name}}</text>
          </view>
          <view class="appraise_detail_bottom">
            <text>{{item.remark}}</text>
          </view>
        </view>
      </template>
    </scroll-view>
    <view class="foot_common_btns">
      <button @click="goBack" type="default" class="primaryButton btn">返回</button>
    </view>
    <IncidentAttachment v-if="dataInfo.isAttachment" @knowEmit="knowAttachment" :incidentData="dataInfo.incidentData"></IncidentAttachment>
  </view>
</template>

<script setup>
  import { ref, reactive } from 'vue'
  import IncidentAttachment from '@/components/IncidentAttachment.vue';
  import { onLoad } from '@dcloudio/uni-app'
  import { api_listAttachment, api_incidentDetail, api_querySummaryDoc, api_incidentLog } from "@/http/api.js"
  import { defaultColor } from '@/static/js/theme.js'
  import { useSetTitle } from '@/share/useSetTitle.js'
  import { useMakePhoneCall } from '@/share/useMakePhoneCall.js'
  import { useGoBack } from '@/share/useGoBack.js'
  import { useLoginUserStore } from '@/stores/loginUser'
  import { computedPriorityStyle } from '@/filters/computedPriorityStyle.js'
  import { computedStateStyle } from '@/filters/computedStateStyle.js'
  import { filterFormatDate } from '@/filters/filterFormatDate.js'

  useSetTitle();
  const loginUserStore = useLoginUserStore();
  const { makePhoneCall }  = useMakePhoneCall();
  const { goBack }  = useGoBack();
  const { priorityStyle }  = computedPriorityStyle();
  const { stateStyle }  = computedStateStyle();
  const { formatDate }  = filterFormatDate();

  // 主题颜色
  const primaryColor = ref(defaultColor)

  // 数据
  const dataInfo = reactive({
    tabs: [
      {id: 1, name: '工单信息', value: '1', num: ''},
      // {id: 2, name: '维修汇总单', value: '2', num: ''},
      {id: 3, name: '处理流程', value: '3', num: ''},
      {id: 4, name: '评价信息', value: '4', num: ''},
    ],
    tabActiveValue: 0,//当前选择的tab
    incidentId: undefined,//事件ID
    incidentData: {},//事件对象
    repairImgs: [],//报修图片
    handlerImgs: [],//处理图片
    summaryObj: {
      consumableList: [],//耗材列表
      workHourManagementList: [],//工时列表
    },//汇总单信息
    incidentLogList: [],//流程列表
    resolveLogs: [],//评价
    callbackLogs: [],//回访
    isAttachment: false,//录音开关
  })

  // 点击录音
  function attachmentClick(){
    dataInfo.isAttachment = true;
  }

  // 知道了录音
  function knowAttachment(){
    dataInfo.isAttachment = false;
  }

  // 获取汇总单信息
  function getSummaryList(){
    uni.showLoading({
      title: "加载中",
      mask: true,
    });
    let postData = {
      "incidentId": dataInfo.incidentId,
    };
    api_querySummaryDoc(postData).then(res => {
      uni.hideLoading();
      if(res.status == 200){
        dataInfo.summaryObj = {...{consumableList:[], workHourManagementList: []}, ...res };
      }else{
        uni.showToast({
          icon: 'none',
          title: res.msg || '请求数据失败！'
        });
      }
    })
  }

  // 获取流程列表
  function getIncidentLogList(){
    uni.showLoading({
      title: "加载中",
      mask: true,
    });
    let postData = {
        "idx": 0,
        "sum": 9999,
        "incidentLog": {
            "incidentId": dataInfo.incidentId,
        }
    };
    api_incidentLog(postData).then(res => {
      uni.hideLoading();
      if(res.status == 200){
        let incidentLogList = res.list || [];
        dataInfo.incidentLogList = incidentLogList;
      }else{
        uni.showToast({
          icon: 'none',
          title: res.msg || '请求数据失败！'
        });
      }
    })
  }

  // 预览图片
  function previewImg(index, type){
    uni.previewImage({
      current: index,
      urls: dataInfo[type].map(v => v.previewUrl),
      longPressActions: {
        itemList: ['发送给朋友', '保存图片', '收藏'],
        success: function(data) {
          console.log('选中了第' + (data.tapIndex + 1) + '个按钮,第' + (data.index + 1) + '张图片');
        },
        fail: function(err) {
          console.log(err.errMsg);
        }
      }
    });
  }

  // 初始化表单
  function initForm(){
    if(dataInfo.tabActiveValue === '1'){
      getRepairImgs();
      getHandlerImgs();
    }else if(dataInfo.tabActiveValue === '2'){
      getSummaryList();
    }else if(dataInfo.tabActiveValue === '3'){
      getIncidentLogList();
    }else if(dataInfo.tabActiveValue === '4'){

    }
  }

  // 点击tab
  function clickTab(tabValue){
    if(dataInfo.tabActiveValue == tabValue){
      return;
    }
    dataInfo.tabActiveValue = tabValue;
    initForm()
  }

  // 获取事件详情
  function getIncidentDetail(){
    uni.showLoading({
      title: "加载中",
      mask: true,
    });

    api_incidentDetail(dataInfo.incidentId).then(res => {
      uni.hideLoading();
      if(res.status == 200){
        dataInfo.incidentData = res.data || {};
        let logs = dataInfo.incidentData.logs || [];
        dataInfo.resolveLogs = logs.filter(v => v.logType.value == 'resolve').slice(0, 1);
        dataInfo.callbackLogs = logs.filter(v => v.logType.value == 'callback').slice(0, 1);

        // 维修汇总单
        if(dataInfo.incidentData.state.value == 'close' && dataInfo.incidentData.duty.addSummary == 1 && dataInfo.incidentData.summaryId){
          let flag = dataInfo.tabs.some(v => v.value === '2');
          !flag && dataInfo.tabs.splice(1, 0, {id: 2, name: '维修汇总单', value: '2', num: ''});
        }

        dataInfo.tabActiveValue = dataInfo.tabs[0].value;
        initForm()
      }else{
        uni.showToast({
          icon: 'none',
          title: res.msg || '请求数据失败！'
        });
      }
    })
  }

  // 获取报修图片
  function getRepairImgs(){
    uni.showLoading({
      title: "加载中",
      mask: true,
    });
    api_listAttachment('wechatRequesterIncident', dataInfo.incidentId).then(res => {
      uni.hideLoading();
      res.data = res.data || [];
      res.data.forEach(v => {
        v.previewUrl = location.origin + "/file" + v.relativeFilePath;
        v.thumbFilePath = location.origin + "/file" + v.thumbFilePath;
      })
      dataInfo.repairImgs = res.data;
    })
  }

  // 获取处理图片
  function getHandlerImgs(){
    uni.showLoading({
      title: "加载中",
      mask: true,
    });
    api_listAttachment('incident', dataInfo.incidentId).then(res => {
      uni.hideLoading();
      res.data = res.data || [];
      res.data.forEach(v => {
        v.previewUrl = location.origin + "/file" + v.relativeFilePath;
        v.thumbFilePath = location.origin + "/file" + v.thumbFilePath;
      })
      dataInfo.handlerImgs = res.data;
    })
  }

  onLoad((option) => {
    dataInfo.incidentId = option.incidentId;
    getIncidentDetail();
  })
</script>

<style lang="scss" scoped>
.incidentDetail{
  height: 100%;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  .head{
    height: 88rpx;
    display: flex;
    position: fixed;
    z-index: 99;
    width: 100%;
    background-color: #fff;
    font-size: 30rpx;
    .tab{
      flex: 1;
      display: flex;
      justify-content: center;
      align-items: center;
      border-bottom: 4rpx solid transparent;
      position: relative;
      &:last-of-type{
        &:after{
          display: none;
        }
      }
      &:after{
        content: '';
        position: absolute;
        right: 0;
        top: 50%;
        transform: translateY(-50%);
        width: 1rpx;
        height: 44rpx;
        background-color: #515151;
      }
      &.active{
        color: $uni-primary;
        border-color: $uni-primary;
      }
    }
  }
  .body{
    margin-top: 88rpx;
    box-sizing: border-box;
    flex: 1;
    min-height: 0;
    border-top: 7rpx solid #EBEBEB;
    .phone-filled{
      margin-left: 5rpx;
    }
    .mic-filled{
      margin-right: 100rpx;
    }
    .detail_item_wrap{
      padding-bottom: 24rpx;
    }
    .detail_head{
      padding: 24rpx;
      border-top: 1rpx solid #D2D2D2;
      border-bottom: 1rpx solid #D2D2D2;
      display: flex;
      justify-content: space-between;
      align-items: center;
      &:first-of-type{
        border-top: none;
      }
      .title{
        font-size: 26rpx;
        color: $uni-primary;
        padding-left: 18rpx;
        position: relative;
        &:before{
          content: '';
          width: 8rpx;
          height: 25rpx;
          background-color: $uni-primary;
          position: absolute;
          left: 0;
          top: 50%;
          transform: translateY(-50%);
        }
      }
      .other{
        display: flex;
        align-items: center;
        .priority{
          font-size: 26rpx;
          margin-right: 15rpx;
        }
        .status{
          padding: 4rpx 10rpx;
          border-radius: 20rpx;
          background-color: #DBE8FE;
          font-size: 22rpx;
          color: #006CF9;
        }
      }
    }

    .deital_item{
      font-size: 26rpx;
      color: #555;
      padding: 24rpx 24rpx 0;
      display: flex;
      align-items: center;
      .name{
        width: 8em;
        margin-right: 24rpx;
      }
      .value{
        flex: 1;
        word-break: break-all;
        &.img{
          display: flex;
          .imgItem{
            width: 82rpx;
            height: 82rpx;
            margin-right: 24rpx;
            &:last-of-type{
              margin-right: 0;
            }
          }
        }
      }
    }

    .summaryItem_bodyItem{
      padding: 24rpx 24rpx 0;
      font-size: 26rpx;
      .summaryItem_bodyItem_top{
        display: flex;
        justify-content: space-between;
        align-items: center;
        .value{
          padding-left: 48rpx;
          flex-shrink: 0;
        }
      }
      .summaryItem_bodyItem_bottom{
        margin-top: 24rpx;
        display: flex;
        justify-content: space-between;
        align-items: center;
        .name{
          text-align: right;
          flex: 1;
        }
        .value{
          width: 220rpx;
          text-align: right;
          flex-shrink: 0;
        }
      }
    }

    .summaryItem_bodyItem_total{
      text-align: right;
      padding: 24rpx;
      font-size: 26rpx;
    }

    .summaryItem_total{
      text-align: center;
      padding-top: 24rpx;
      font-size: 32rpx;
      font-weight: bold;
      color: $uni-primary;
      border-top: 1rpx solid #D2D2D2;
    }

    .process_item_wrap{
      padding: 38rpx;
      .process_item{
        &:last-of-type{
          .process_item_bottom{
            border-left: none;
          }
        }
        .process_item_top{
          padding-left: 30rpx;
          display: flex;
          align-items: center;
          position: relative;
          &:before{
            content: '';
            position: absolute;
            left: -13rpx;
            top: 50%;
            width: 26rpx;
            height: 26rpx;
            border-radius: 50%;
            background-color: $uni-primary;
            transform: translateY(-50%);
          }
          .name{
            font-size: 30rpx;
          }
          .value{
            margin-left: 20rpx;
            font-size: 22rpx;
            color: #A1A1A1;
						flex: 1;
          }
        }
        .process_item_bottom{
          min-height: 82rpx;
          border-left: 1rpx solid #B7BDC6;
          margin-top: 5rpx;
          padding-left: 30rpx;
          display: flex;
          font-size: 24rpx;
          color: #A1A1A1;
          .value{
            margin-left: 20rpx;
          }
        }
      }
    }

    .appraise_detail{
      padding: 24rpx 24rpx 24rpx 40rpx;
      .appraise_detail_top{
        display: flex;
        align-items: center;
        justify-content: space-between;
        font-size: 26rpx;
        .name{
          color: #A1A1A1;
        }
        .value{}
      }
      .appraise_detail_bottom{
        font-size: 30rpx;
        margin-top: 24rpx;
        word-break: break-all;
      }
    }
  }
}
</style>