呼叫中心

src/app/services/websocket-hjzx.service.ts

@@ -2,7 +2,7 @@
  * @Author: seimin
  * @Date: 2024-09-24 16:34:47
  * @LastEditors: seimin
- * @LastEditTime: 2024-09-29 09:40:39
+ * @LastEditTime: 2024-09-29 15:38:58
  * @Description: 呼叫中心websocket服务
  */
 import { Injectable } from "@angular/core";
@@ -13,7 +13,7 @@ declare const tlwsa: any;
 export class WebsocketHjzxService {
   constructor() { }
 
-  closeWs(){
-    tlwsa.tlaClose();
+  closeWs(flag: boolean = false){
+    flag && tlwsa.tlaClose();
   }
 }

src/app/services/websocket-incoming.service.ts

@@ -2,7 +2,7 @@
  * @Author: seimin
  * @Date: 2024-09-24 16:34:47
  * @LastEditors: seimin
- * @LastEditTime: 2024-09-29 10:13:56
+ * @LastEditTime: 2024-09-29 15:41:54
  * @Description: 来电弹屏websocket服务
  */
 import { Injectable } from "@angular/core";
@@ -23,7 +23,7 @@ export class WebsocketIncomingService {
   ) { }
 
   // 连接websocket { userCount }
-  private user = JSON.parse(sessionStorage.getItem("user")); //用户信息
+  private user = JSON.parse(localStorage.getItem("user")); //用户信息
   connectWs(): Observable<any> {
     let userCount = this.user.user.account + "|" + this.getPhoneNumber();
     if(this.getSign() === 'box'){
@@ -36,7 +36,7 @@ export class WebsocketIncomingService {
     if(this.getSign() === 'box'){
       this.phoneService.closeWs(flag);
     }else if(this.getSign() === 'callCenter'){
-      this.hjzxService.closeWs();
+      this.hjzxService.closeWs(flag);
     }
   }
 
@@ -55,9 +55,6 @@ export class WebsocketIncomingService {
   removePhoneNumber() {
     this.phoneNumber = '';
     sessionStorage.removeItem('phoneNumber');
-
-    this.removeSign();
-    this.removeSocketUrl();
   }
 
   // 上次绑定的分机号码

src/app/views/fuwutai/fuwutai.component.html

@@ -917,7 +917,7 @@
       </div>
     </div>
     <div class="right">
-      <div class="fixedMenuWrap">
+      <div class="fixedMenuWrap" *ngIf="!websocketLoading">
         <div class="fixedMenu" *ngIf="incomingService.getPhoneNumber()">
           <div class="menuItems">
             <div class="item itemLink ellipsis-oneline cursorDefault w100" nz-tooltip [nzTooltipTitle]="incomingService.getPhoneNumber()">
@@ -957,11 +957,14 @@
           </div>
         </div>
 
-        <div class="fixedMenu" hidden>
+        <div class="fixedMenu" *ngIf="incomingService.getSign() === 'callCenter' && ((jry_state == 'shimang' && isShixian) || jry_state == 'shixian')">
           <div class="menuItems">
-            <button nz-button nzType="link" class="item itemLink call-status">
+            <button nz-button nzType="link" class="item itemLink call-status" (click)="jry_shixian($event)" *ngIf="jry_state=='shimang' && isShixian">
               示闲
             </button>
+            <button nz-button nzType="link" class="item itemLink call-status" (click)="jry_shimang($event)" *ngIf="jry_state == 'shixian'">
+              示忙
+            </button>
           </div>
         </div>
       </div>
@@ -972,14 +975,14 @@
           </button>
         </div>
       </div>
-      <div class="fixedMenu" *ngIf="!incomingService.getPhoneNumber()">
+      <div class="fixedMenu" *ngIf="!websocketLoading && !incomingService.getPhoneNumber()">
         <div class="menuItems">
           <button nz-button nzType="link" class="item itemLink" (click)="showBindExtensionNumber()">
             绑定分机
           </button>
         </div>
       </div>
-      <div class="fixedMenu" *ngIf="incomingService.getPhoneNumber()">
+      <div class="fixedMenu" *ngIf="!websocketLoading && incomingService.getPhoneNumber()">
         <div class="menuItems">
           <button nz-button nzType="link" class="item itemLink" (click)="checkOut()">
             签出

src/app/views/fuwutai/fuwutai.component.less

@@ -1720,9 +1720,6 @@
         margin-bottom: 16px;
         .fixedMenu{
           border-radius: 0!important;
-          &:last-of-type{
-            border: none!important;
-          }
         }
       }
 
@@ -1738,6 +1735,9 @@
             font-size: 26px;
             color: @primary-color;
             padding: 16px 0;
+            &.transport-shimang1{
+              color: red;
+            }
           }
           .call-status{
             background-color: @primary-color;

src/app/views/fuwutai/fuwutai.component.ts

@@ -4,6 +4,7 @@ import {
   TemplateRef,
   ViewChild,
   ElementRef,
+  HostListener,
 } from "@angular/core";
 import { FormBuilder, FormGroup, Validators } from "@angular/forms";
 import { Router, ActivatedRoute } from "@angular/router";
@@ -643,6 +644,7 @@ export class FuwutaiComponent implements OnInit {
       });
   }
   ngOnInit() {
+    this.websocketLoading = true;
     this.coopBtns = this.tool.initCoopBtns(this.route);
     //防抖
     this.changeInpSubject.pipe(debounceTime(500)).subscribe((v) => {
@@ -704,9 +706,17 @@ export class FuwutaiComponent implements OnInit {
     this.initControlView();
     this.moveMenu("fixedMenu");
     this.moveMenu("fixedMenuLeft");
-    this.getPhoneNum();
+    if(this.incomingService.getSign() === 'box'){
+      this.getPhoneNum();
+    }else if(this.incomingService.getSign() === 'callCenter'){
+      let _this = this;
+      setTimeout(this.getPhoneNum.bind(this), 2000)
+    }else{
+      this.websocketLoading = false;
+    }
     this.getUnassignedBuilding2();
     this.getInspectAndPatientTransportConfigTasktype();
+    this.initCallCenter();
   }
   ngOnDestroy() {
     document.removeEventListener("keydown", this.quickShowNewOrder.bind(this));
@@ -719,6 +729,386 @@ export class FuwutaiComponent implements OnInit {
     // 快捷键打开新建工单
     document.addEventListener("keydown", this.quickShowNewOrder.bind(this));
   }
+
+  // 初始化呼叫中心方法
+  initCallCenter(){
+    let _this = this;
+    // 状态回调函数
+    // TLWSA.onStatechange = onstatechange;
+    // function onstatechange() {
+    //   console.log('事件:状态变化----------------------------------------------------');
+    //   _this.getState();
+    // }
+    //连接呼叫中心回调函数
+    TLWSA.onOpenreturn = (err) => {
+      err = Number(err);
+      if (!err) {
+        _this.websocketLoading = false;
+        _this.cancelBindExtensionNumber();
+        console.log('呼叫中心连接成功-----seimin');
+        _this.getState(0);
+        _this.msg.success('呼叫中心连接成功')
+
+        //如果设置过话机
+        if (_this.incomingService.getPhoneNumberPre()) {
+          //强制签出，然后签入
+          tlwsa.tlaKillworkid(+_this.incomingService.getPhoneNumberPre());
+        }else{
+          // 签入并绑定分机
+          tlwsa.tlaLogin(_this.user.user.id, 1, -1);
+        }
+      } else {
+        console.log('呼叫中心连接失败-----seimin');
+        _this.getState(0);
+        _this.msg.error('呼叫中心连接失败')
+      }
+    }
+    //绑定分机回调函数
+    TLWSA.onSetphonenumberreturn = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('绑定分机成功-----seimin');
+        _this.msg.success('绑定分机成功')
+        _this.incomingService.setPhoneNumberPre(_this.user.user.id);
+        _this.qShimang(1);
+      } else {
+        console.log('绑定分机失败-----seimin');
+        _this.getState(0);
+        _this.msg.error('绑定分机失败')
+      }
+    }
+    //强制示忙回调函数
+    // TLWSA.onAcw = onacw;
+    // function onacw(err) {
+    //   err = Number(err);
+    //   if (!err) {
+    //     console.log('强制示忙成功-----seimin');
+    //     _this.getState(2);
+    //     $.toaster({
+    //       priority: 'info',
+    //       title: '操作',
+    //       message: '示忙成功'
+    //     });
+    //   } else {
+    //     console.log('强制示忙失败-----seimin');
+    //     $.toaster({
+    //       priority: 'info',
+    //       title: '操作',
+    //       message: '示忙失败'
+    //     });
+    //   }
+    // }
+    // //强制示闲回调函数
+    // TLWSA.onWca = onwca;
+    // function onwca(err) {
+    //   console.log(err)
+    //   err = Number(err);
+    //   if (!err) {
+    //     console.log('强制示闲成功-----seimin');
+    //     _this.getState(1);
+    //     $.toaster({
+    //       priority: 'info',
+    //       title: '操作',
+    //       message: '示闲成功'
+    //     });
+    //   } else {
+    //     console.log('强制示闲失败-----seimin');
+    //     $.toaster({
+    //       priority: 'info',
+    //       title: '操作',
+    //       message: '示闲失败'
+    //     });
+    //   }
+    // }
+    //与服务器网络连接中断回调函数
+    let timer = null;
+    TLWSA.onClosed = () => {
+      _this.getState(0);
+      console.log('与服务器网络连接中断-----seimin');
+      _this.msg.info('与服务器网络连接中断,2分钟后重连')
+      console.log('2分钟后自动重连-----seimin')
+      clearTimeout(timer);
+      timer = setTimeout(function () {
+        //连接
+        tlwsa.tlaOpen(_this.incomingService.getSocketUrl());
+      }, 120000)
+    }
+    //签入回调函数
+    TLWSA.onLoginreturn = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('签入成功-----seimin');
+        _this.msg.success('签入成功')
+        setTimeout(function () {
+          console.log(_this.incomingService.getPhoneNumber(), 1111)
+          var phoneNumber = _this.incomingService.getPhoneNumber();
+          console.log('开始绑定分机【' + phoneNumber + '】-----seimin');
+          tlwsa.tlaSetphonenumber(phoneNumber);
+        }, 0)
+      } else if (err == 9011) {
+        console.log('签入失败，该分机已登录-----seimin');
+        _this.msg.error('签入失败，该分机已登录')
+      } else {
+        console.log('签入失败-----seimin');
+        _this.msg.error('签入失败')
+      }
+    }
+    // 强制签出回调函数
+    TLWSA.onKillreturn = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('强制签出成功-----seimin');
+        _this.getState(0);
+        // $.toaster({
+        //   priority: 'info',
+        //   title: '操作',
+        //   message: '强制签出成功'
+        // });
+      } else {
+        console.log('强制签出失败,该分机不是签入状态-----seimin');
+        // $.toaster({
+        //   priority: 'info',
+        //   title: '操作',
+        //   message: '强制签出失败'
+        // });
+      }
+      //如果设置过话机
+      if (_this.incomingService.getPhoneNumberPre()) {
+        // 签入并绑定分机
+        tlwsa.tlaLogin(+_this.incomingService.getPhoneNumberPre(), 1, -1);
+      }
+    }
+    // 签出回调函数
+    TLWSA.onLogoffreturn = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('签出成功-----seimin');
+        _this.getState(0);
+        _this.msg.success('签出成功')
+        _this.incomingService.removePhoneNumberPre();
+        _this.incomingService.removePhoneNumber();
+      } else {
+        console.log('签出失败-----seimin');
+        _this.msg.error('签出失败')
+      }
+    }
+    //示忙回调函数
+    TLWSA.onAcwreturn = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('示忙成功-----seimin');
+        if (location.href.includes('app/incident/editor') || location.href.includes('app/incident/chart')) {
+          _this.isShixian = false;
+        } else {
+          _this.isShixian = true;
+        }
+        _this.getState(2);
+        _this.preState = 2;
+        _this.msg.success('示忙成功')
+      } else {
+        console.log('示忙失败-----seimin');
+        // $.toaster({
+        //   priority: 'info',
+        //   title: '操作',
+        //   message: '示忙失败'
+        // });
+      }
+    }
+    //示闲回调函数
+    TLWSA.onWcareturn = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('示闲成功-----seimin');
+        _this.getState(1);
+        _this.preState = 1;
+        _this.msg.success('示闲成功')
+      } else {
+        console.log('示闲失败-----seimin');
+        _this.msg.error('示闲失败')
+      }
+    }
+    //呼叫坐席回调函数
+    TLWSA.onCallreturn = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('呼叫成功,请摘机-----seimin');
+        _this.getState(6);
+        _this.msg.success('呼叫成功,请摘机')
+      } else {
+        console.log('呼叫失败-----seimin');
+        _this.msg.error('呼叫失败')
+      }
+    }
+    //呼叫坐席被接听回调函数
+    TLWSA.onCallresult = function (jso) {
+      console.log(jso);
+      var err = Number(jso.err);
+      if (!err) {
+        console.log('呼叫被接听成功-----seimin');
+        _this.getState(5);
+        _this.msg.success('呼叫被接听成功')
+      } else {
+        console.log('呼叫被接听失败-----seimin');
+        _this.qShimang(1);
+        _this.msg.error('呼叫被接听失败')
+      }
+    }
+    //挂断回调函数
+    TLWSA.onCallend = function (jso) {
+      console.log(jso);//lmm
+      if (jso) {
+        console.log('挂断成功-----seimin');
+        console.log('最近一次话机状态', _this.preState);
+        _this.qShimang(_this.preState);
+        _this.msg.success('挂断成功')
+      } else {
+        console.log('挂断失败-----seimin');
+        _this.msg.error('挂断失败')
+      }
+    }
+    //呼入回调函数
+    TLWSA.onCallin = function (jso) {
+      console.log(jso);
+      _this.callNumber = _this.incidentModel.incomingPhone = jso.caller;//来电的电话
+      _this.incidentModel.callID = jso.crs;//来电的话机id
+      if (jso) {
+        console.log('呼入坐席成功，请摘机-----seimin');
+        _this.getState(3);
+        _this.msg.success('呼入坐席成功，请摘机')
+        console.log('来电了！电话号码是【' + _this.incidentModel.incomingPhone + '】');
+      } else {
+        console.log('呼入坐席失败-----seimin');
+        _this.msg.error('呼入坐席失败')
+      }
+    }
+    // 测试代码start
+    // searchBxDept();
+    // 测试代码end
+    // 查报修科室
+    // function searchBxDept() {
+    //   var postData = { "idx": 0, "sum": 10, "department": { phone: _this.callNumber = _this.incidentModel.incomingPhone } };//hjzxPhone
+    //   api_user_data.fetchDataList('department', postData).then(function (result) {
+    //     if (result.status == 200) {
+    //       console.log(result.list);
+    //       var requesters = result.list;
+
+
+    //       if (requesters.length === 0) {
+    //         //未匹配到报修科室
+    //         $rootScope.newOrder({
+    //           incident: {
+    //             sockid: _this.incidentModel.callID,
+    //             incomingPhone: _this.callNumber = _this.incidentModel.incomingPhone,
+    //             source: { id: 1547, name: '电话' }
+    //           },
+    //         }, 'incomingCall')
+    //       } else if (requesters.length === 1) {
+    //         //匹配到一个报修科室
+    //         $rootScope.newOrder({
+    //           incident: {
+    //             department: requesters[0],
+    //             phone: requesters[0].phone,
+    //             sockid: _this.incidentModel.callID,
+    //             incomingPhone: _this.callNumber = _this.incidentModel.incomingPhone,
+    //             source: { id: 1547, name: '电话' }
+    //           },
+    //         }, 'incomingCall')
+    //       } else {
+    //         //匹配到多个报修科室
+    //         $modal.open({
+    //           templateUrl: 'assets/views/incident/tpl/tel.html',
+    //           controller: function ($scope, $modalInstance, $timeout, SweetAlert) {
+    //             $scope.list = requesters;
+    //             $scope.selected = {
+    //               selectedItem: 0
+    //             };
+    //             $scope.cancel = function () {
+    //               $modalInstance.dismiss('cancel');
+    //             };
+    //             $scope.changeBxr = function (id) {
+    //               $scope.selected.selectedItem = id;
+    //             }
+    //             $scope.save = function () {
+    //               var item = $scope.list.find(v => v.id == $scope.selected.selectedItem);
+    //               if (item) {
+    //                 $scope.cancel();
+    //                 $rootScope.newOrder({
+    //                   incident: {
+    //                     department: item,
+    //                     phone: item.phone,
+    //                     sockid: _this.incidentModel.callID,
+    //                     incomingPhone: _this.callNumber = _this.incidentModel.incomingPhone,
+    //                     source: { id: 1547, name: '电话' }
+    //                   },
+    //                 }, 'incomingCall')
+    //               } else {
+    //                 SweetAlert.swal({
+    //                   title: "请选择报修科室!",
+    //                   type: "error"
+    //                 })
+    //               }
+    //             }
+    //           }
+    //         });
+    //       }
+    //     }
+    //   })
+    // }
+
+    //呼入摘机应答回调函数
+    TLWSA.onAnswer = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('呼入摘机应答成功-----seimin');
+        _this.getState(5);
+        _this.msg.success('呼入摘机应答成功')
+
+        // 查报修科室
+        _this.searchBxDept();
+      } else {
+        console.log('呼入摘机应答失败-----seimin');
+        _this.msg.error('呼入摘机应答失败')
+      }
+    }
+    //呼入未摘机应答回调函数
+    TLWSA.onMisscall = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('呼入未摘机应答成功-----seimin');
+        _this.getState(1);
+        _this.msg.success('呼入未摘机应答成功')
+      } else {
+        console.log('呼入未摘机应答失败-----seimin');
+        _this.msg.error('呼入未摘机应答失败')
+      }
+    }
+    //转接开始回调函数
+    //调用转移方法之后，返回该事件 如果错误码为0，仅仅表示开始转移，不代表转移目标已经接听或已经拒绝
+    TLWSA.onTransferreturn = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('转接坐席开始成功-----seimin');
+        _this.getState(7);
+        _this.msg.success('转接坐席开始成功')
+      } else {
+        console.log('转接坐席开始失败-----seimin');
+        _this.msg.error('转接坐席开始失败')
+      }
+    }
+    //转接结果回调函数
+    TLWSA.onTransferresult = function (err) {
+      err = Number(err);
+      if (!err) {
+        console.log('转接坐席结果成功-----seimin');
+        _this.getState(1);
+        _this.msg.success('转接坐席结果成功')
+      } else {
+        console.log('转接坐席结果失败-----seimin');
+        _this.msg.error('转接坐席结果失败')
+      }
+    }
+    // 呼叫中心----end
+  }
   // 快捷键打开新建工单
   quickShowNewOrder(e){
     if (e.ctrlKey && e.key == "s") {
@@ -862,6 +1252,7 @@ export class FuwutaiComponent implements OnInit {
   // 保存工单信息
   confirmOrderScope(data){
     if (data.status == 200) {
+      this.websocketLoading = true;
       this.cancelOrderScope();
       this.showPromptModal("保存", true, "");
       // 关闭phone的websocket
@@ -898,6 +1289,7 @@ export class FuwutaiComponent implements OnInit {
 
   // 保存绑定分机-签入
   checkIn(phoneNumber){
+    this.websocketLoading = true;
     this.incomingService.setPhoneNumber(phoneNumber);
     this.incomingService.closeWs(true);
     this.getWebsocketPhone();
@@ -930,7 +1322,6 @@ export class FuwutaiComponent implements OnInit {
     // tel2: '',//转接坐席对象
   }
   getWebsocketPhone() {
-    this.websocketLoading = true;
     const sign = this.incomingService.getSign();
     if(sign === 'box'){
       // 录音盒
@@ -955,385 +1346,9 @@ export class FuwutaiComponent implements OnInit {
       });
     }else if(sign === 'callCenter'){
       // 呼叫中心----start
-      let _this = this;
-      _this.websocketLoading = false;
-      _this.preState = '';
+      this.preState = '';
       //连接
-      tlwsa.tlaOpen(_this.incomingService.getSocketUrl());
-      // 状态回调函数
-      // TLWSA.onStatechange = onstatechange;
-      // function onstatechange() {
-      //   console.log('事件:状态变化----------------------------------------------------');
-      //   _this.getState();
-      // }
-      //连接呼叫中心回调函数
-      TLWSA.onOpenreturn = (err) => {
-        err = Number(err);
-        if (!err) {
-          _this.cancelBindExtensionNumber();
-          console.log('呼叫中心连接成功-----seimin');
-          _this.getState(0);
-          _this.msg.success('呼叫中心连接成功')
-
-          //如果设置过话机
-          if (_this.incomingService.getPhoneNumberPre()) {
-            //强制签出，然后签入
-            tlwsa.tlaKillworkid(_this.incomingService.getPhoneNumberPre());
-          }else{
-            // 签入并绑定分机
-            tlwsa.tlaLogin(_this.user.user.id, 1, -1);
-          }
-        } else {
-          console.log('呼叫中心连接失败-----seimin');
-          _this.getState(0);
-          _this.msg.error('呼叫中心连接失败')
-        }
-      }
-      //绑定分机回调函数
-      TLWSA.onSetphonenumberreturn = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('绑定分机成功-----seimin');
-          _this.msg.success('绑定分机成功')
-          _this.incomingService.setPhoneNumberPre(_this.user.user.id);
-          _this.qShimang(1);
-        } else {
-          console.log('绑定分机失败-----seimin');
-          _this.getState(0);
-          _this.msg.error('绑定分机失败')
-        }
-      }
-      //强制示忙回调函数
-      // TLWSA.onAcw = onacw;
-      // function onacw(err) {
-      //   err = Number(err);
-      //   if (!err) {
-      //     console.log('强制示忙成功-----seimin');
-      //     _this.getState(2);
-      //     $.toaster({
-      //       priority: 'info',
-      //       title: '操作',
-      //       message: '示忙成功'
-      //     });
-      //   } else {
-      //     console.log('强制示忙失败-----seimin');
-      //     $.toaster({
-      //       priority: 'info',
-      //       title: '操作',
-      //       message: '示忙失败'
-      //     });
-      //   }
-      // }
-      // //强制示闲回调函数
-      // TLWSA.onWca = onwca;
-      // function onwca(err) {
-      //   console.log(err)
-      //   err = Number(err);
-      //   if (!err) {
-      //     console.log('强制示闲成功-----seimin');
-      //     _this.getState(1);
-      //     $.toaster({
-      //       priority: 'info',
-      //       title: '操作',
-      //       message: '示闲成功'
-      //     });
-      //   } else {
-      //     console.log('强制示闲失败-----seimin');
-      //     $.toaster({
-      //       priority: 'info',
-      //       title: '操作',
-      //       message: '示闲失败'
-      //     });
-      //   }
-      // }
-      //与服务器网络连接中断回调函数
-      let timer = null;
-      TLWSA.onClosed = () => {
-        _this.getState(0);
-        console.log('与服务器网络连接中断-----seimin');
-        _this.msg.info('与服务器网络连接中断,2分钟后重连')
-        console.log('2分钟后自动重连-----seimin')
-        clearTimeout(timer);
-        timer = setTimeout(function () {
-          //连接
-          tlwsa.tlaOpen(_this.incomingService.getSocketUrl());
-        }, 120000)
-      }
-      //签入回调函数
-      TLWSA.onLoginreturn = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('签入成功-----seimin');
-          _this.msg.success('签入成功')
-          setTimeout(function () {
-            console.log(_this.incomingService.getPhoneNumber(), 1111)
-            var phoneNumber = _this.incomingService.getPhoneNumber();
-            console.log('开始绑定分机【' + phoneNumber + '】-----seimin');
-            tlwsa.tlaSetphonenumber(phoneNumber);
-          }, 0)
-        } else if (err == 9011) {
-          console.log('签入失败，该分机已登录-----seimin');
-          _this.msg.error('签入失败，该分机已登录')
-        } else {
-          console.log('签入失败-----seimin');
-          _this.msg.error('签入失败')
-        }
-      }
-      // 强制签出回调函数
-      TLWSA.onKillreturn = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('强制签出成功-----seimin');
-          _this.getState(0);
-          // $.toaster({
-          //   priority: 'info',
-          //   title: '操作',
-          //   message: '强制签出成功'
-          // });
-        } else {
-          console.log('强制签出失败,该分机不是签入状态-----seimin');
-          // $.toaster({
-          //   priority: 'info',
-          //   title: '操作',
-          //   message: '强制签出失败'
-          // });
-        }
-        //如果设置过话机
-        if (_this.incomingService.getPhoneNumberPre()) {
-          // 签入并绑定分机
-          tlwsa.tlaLogin(_this.incomingService.getPhoneNumberPre(), 1, -1);
-        }
-      }
-      // 签出回调函数
-      TLWSA.onLogoffreturn = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('签出成功-----seimin');
-          _this.getState(0);
-          _this.msg.success('签出成功')
-          _this.incomingService.removePhoneNumberPre();
-          _this.incomingService.removePhoneNumber();
-        } else {
-          console.log('签出失败-----seimin');
-          _this.msg.error('签出失败')
-        }
-      }
-      //示忙回调函数
-      TLWSA.onAcwreturn = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('示忙成功-----seimin');
-          if (location.href.includes('app/incident/editor') || location.href.includes('app/incident/chart')) {
-            _this.isShixian = false;
-          } else {
-            _this.isShixian = true;
-          }
-          _this.getState(2);
-          _this.preState = 2;
-          _this.msg.success('示忙成功')
-        } else {
-          console.log('示忙失败-----seimin');
-          // $.toaster({
-          //   priority: 'info',
-          //   title: '操作',
-          //   message: '示忙失败'
-          // });
-        }
-      }
-      //示闲回调函数
-      TLWSA.onWcareturn = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('示闲成功-----seimin');
-          _this.getState(1);
-          _this.preState = 1;
-          _this.msg.success('示闲成功')
-        } else {
-          console.log('示闲失败-----seimin');
-          _this.msg.error('示闲失败')
-        }
-      }
-      //呼叫坐席回调函数
-      TLWSA.onCallreturn = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('呼叫成功,请摘机-----seimin');
-          _this.getState(6);
-          _this.msg.success('呼叫成功,请摘机')
-        } else {
-          console.log('呼叫失败-----seimin');
-          _this.msg.error('呼叫失败')
-        }
-      }
-      //呼叫坐席被接听回调函数
-      TLWSA.onCallresult = function (jso) {
-        console.log(jso);
-        var err = Number(jso.err);
-        if (!err) {
-          console.log('呼叫被接听成功-----seimin');
-          _this.getState(5);
-          _this.msg.success('呼叫被接听成功')
-        } else {
-          console.log('呼叫被接听失败-----seimin');
-          _this.qShimang(1);
-          _this.msg.error('呼叫被接听失败')
-        }
-      }
-      //挂断回调函数
-      TLWSA.onCallend = function (jso) {
-        console.log(jso);//lmm
-        if (jso) {
-          console.log('挂断成功-----seimin');
-          console.log('最近一次话机状态', _this.preState);
-          _this.qShimang(_this.preState);
-          _this.msg.success('挂断成功')
-        } else {
-          console.log('挂断失败-----seimin');
-          _this.msg.error('挂断失败')
-        }
-      }
-      //呼入回调函数
-      TLWSA.onCallin = function (jso) {
-        console.log(jso);
-        _this.callNumber = _this.incidentModel.incomingPhone = jso.caller;//来电的电话
-        _this.incidentModel.callID = jso.crs;//来电的话机id
-        if (jso) {
-          console.log('呼入坐席成功，请摘机-----seimin');
-          _this.getState(3);
-          _this.msg.success('呼入坐席成功，请摘机')
-          console.log('来电了！电话号码是【' + _this.incidentModel.incomingPhone + '】');
-        } else {
-          console.log('呼入坐席失败-----seimin');
-          _this.msg.error('呼入坐席失败')
-        }
-      }
-      // 测试代码start
-      // searchBxDept();
-      // 测试代码end
-      // 查报修科室
-      // function searchBxDept() {
-      //   var postData = { "idx": 0, "sum": 10, "department": { phone: _this.callNumber = _this.incidentModel.incomingPhone } };//hjzxPhone
-      //   api_user_data.fetchDataList('department', postData).then(function (result) {
-      //     if (result.status == 200) {
-      //       console.log(result.list);
-      //       var requesters = result.list;
-
-
-      //       if (requesters.length === 0) {
-      //         //未匹配到报修科室
-      //         $rootScope.newOrder({
-      //           incident: {
-      //             sockid: _this.incidentModel.callID,
-      //             incomingPhone: _this.callNumber = _this.incidentModel.incomingPhone,
-      //             source: { id: 1547, name: '电话' }
-      //           },
-      //         }, 'incomingCall')
-      //       } else if (requesters.length === 1) {
-      //         //匹配到一个报修科室
-      //         $rootScope.newOrder({
-      //           incident: {
-      //             department: requesters[0],
-      //             phone: requesters[0].phone,
-      //             sockid: _this.incidentModel.callID,
-      //             incomingPhone: _this.callNumber = _this.incidentModel.incomingPhone,
-      //             source: { id: 1547, name: '电话' }
-      //           },
-      //         }, 'incomingCall')
-      //       } else {
-      //         //匹配到多个报修科室
-      //         $modal.open({
-      //           templateUrl: 'assets/views/incident/tpl/tel.html',
-      //           controller: function ($scope, $modalInstance, $timeout, SweetAlert) {
-      //             $scope.list = requesters;
-      //             $scope.selected = {
-      //               selectedItem: 0
-      //             };
-      //             $scope.cancel = function () {
-      //               $modalInstance.dismiss('cancel');
-      //             };
-      //             $scope.changeBxr = function (id) {
-      //               $scope.selected.selectedItem = id;
-      //             }
-      //             $scope.save = function () {
-      //               var item = $scope.list.find(v => v.id == $scope.selected.selectedItem);
-      //               if (item) {
-      //                 $scope.cancel();
-      //                 $rootScope.newOrder({
-      //                   incident: {
-      //                     department: item,
-      //                     phone: item.phone,
-      //                     sockid: _this.incidentModel.callID,
-      //                     incomingPhone: _this.callNumber = _this.incidentModel.incomingPhone,
-      //                     source: { id: 1547, name: '电话' }
-      //                   },
-      //                 }, 'incomingCall')
-      //               } else {
-      //                 SweetAlert.swal({
-      //                   title: "请选择报修科室!",
-      //                   type: "error"
-      //                 })
-      //               }
-      //             }
-      //           }
-      //         });
-      //       }
-      //     }
-      //   })
-      // }
-
-      //呼入摘机应答回调函数
-      TLWSA.onAnswer = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('呼入摘机应答成功-----seimin');
-          _this.getState(5);
-          _this.msg.success('呼入摘机应答成功')
-
-          // 查报修科室
-          _this.searchBxDept();
-        } else {
-          console.log('呼入摘机应答失败-----seimin');
-          _this.msg.error('呼入摘机应答失败')
-        }
-      }
-      //呼入未摘机应答回调函数
-      TLWSA.onMisscall = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('呼入未摘机应答成功-----seimin');
-          _this.getState(1);
-          _this.msg.success('呼入未摘机应答成功')
-        } else {
-          console.log('呼入未摘机应答失败-----seimin');
-          _this.msg.error('呼入未摘机应答失败')
-        }
-      }
-      //转接开始回调函数
-      //调用转移方法之后，返回该事件 如果错误码为0，仅仅表示开始转移，不代表转移目标已经接听或已经拒绝
-      TLWSA.onTransferreturn = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('转接坐席开始成功-----seimin');
-          _this.getState(7);
-          _this.msg.success('转接坐席开始成功')
-        } else {
-          console.log('转接坐席开始失败-----seimin');
-          _this.msg.error('转接坐席开始失败')
-        }
-      }
-      //转接结果回调函数
-      TLWSA.onTransferresult = function (err) {
-        err = Number(err);
-        if (!err) {
-          console.log('转接坐席结果成功-----seimin');
-          _this.getState(1);
-          _this.msg.success('转接坐席结果成功')
-        } else {
-          console.log('转接坐席结果失败-----seimin');
-          _this.msg.error('转接坐席结果失败')
-        }
-      }
-      // 呼叫中心----end
+      tlwsa.tlaOpen(this.incomingService.getSocketUrl());
     }
   }
 
@@ -2110,6 +2125,9 @@ export class FuwutaiComponent implements OnInit {
     localStorage.removeItem("menu");
     this.incomingService.removePhoneNumber();
     this.incomingService.removePhoneNumberPre();
+    this.incomingService.removeSocketUrl();
+    this.incomingService.removeSign();
+    this.incomingService.removePhoneNumberPre();
     localStorage.removeItem("index");
     // 假退出
     this.mainService.logOut().subscribe((data) => {
@@ -2124,6 +2142,8 @@ export class FuwutaiComponent implements OnInit {
         localStorage.removeItem("user");
         localStorage.removeItem("menu");
         this.incomingService.removePhoneNumber();
+        this.incomingService.removeSocketUrl();
+        this.incomingService.removeSign();
         this.incomingService.removePhoneNumberPre();
         localStorage.removeItem("index");
       }
@@ -4603,7 +4623,11 @@ export class FuwutaiComponent implements OnInit {
       this.delModal = false;
       this.msg.info('签出成功');
 
-      this.incomingService.closeWs(true);
+      if(this.incomingService.getSign() === 'box'){
+        this.incomingService.closeWs(true);
+      }if(this.incomingService.getSign() === 'callCenter'){
+        this.jry_qianchu();
+      }
       this.incomingService.removePhoneNumber();
     }
   }

src/assets/js/http.ts

@@ -14,7 +14,7 @@ const baseUrl: baseUrlType = {
   mainWs: `${wsName}://${domainName}:${port}/webSocket/message/manage`, //websocket管理端地址
   nurseWs: `${wsName}://${domainName}:${port}/webSocket/message/nurse`, //websocket护士端地址
   fwtWs: `${wsName}://${domainName}:${port}/webSocket/message/ser`, //websocket服务台地址
-  // phoneWs: `${wsName}://${domainName}:${port}/webSocket/message/phone`, //websocket服务台来电地址
-  phoneWs: `${wsName}://192.168.3.108:29999/webSocket/message/phone`, //websocket服务台来电地址-测试
+  phoneWs: `${wsName}://${domainName}:${port}/webSocket/message/phone`, //websocket服务台来电地址
+  // phoneWs: `${wsName}://192.168.3.108:29999/webSocket/message/phone`, //websocket服务台来电地址-测试
 };
 export default baseUrl;