界面修改，文字提示

assets/js/controllers/incident/incidentCtrl.js

@@ -308,7 +308,7 @@ app.controller('incidentListCtrl', ["$scope", "$http", "i18nService", "$rootScop
             {
                 name: '操作',
                 enableSorting: false,
-                width: 400,
+                width: 500,
                 cellTemplate: '<incidentoperator style="background-color:{{row.entity.colourInfo.rgb}}" item="row.entity" colobject="col">',
                 enableFiltering: false
             },
@@ -422,7 +422,7 @@ app.controller('incidentListCtrl', ["$scope", "$http", "i18nService", "$rootScop
             {
                 name: '操作',
                 enableSorting: false,
-                width: 400,
+                width: 600,
                 cellTemplate: '<incidentoperator style="background-color:{{row.entity.colourInfo.rgb}}" item="row.entity" colobject="col">',
                 enableFiltering: false
             },
@@ -2883,13 +2883,15 @@ app.controller('IncidentOperCtrl', ['$rootScope', '$http', '$scope', '$modal', '
     $scope.qiangdan = false;
     $scope.dayin = false;
     $scope.huifang = false;
-    $scope.assign = false;
+    // $scope.assign = false;
     $scope.delFlag = false;
-    if(loginUser.role.length){
-        $scope.assign = loginUser.role.some(function(v){
-            return v.rolecode === "incident-category-manager"||v.rolecode === 'incident manager';
-        })
-    }
+    $scope.editFlag = false;//编辑
+    $scope.assignFlag = false;//指派
+    // if(loginUser.role.length){
+    //     $scope.assign = loginUser.role.some(function(v){
+    //         return v.rolecode === "incident-category-manager"||v.rolecode === 'incident manager';
+    //     })
+    // }
     for (var i = 0; i < loginUser.menu.length; i++) {
         if (loginUser.menu[i].link == "shijianliebiao_chuli") {
             $scope.chuli = true
@@ -2906,6 +2908,12 @@ app.controller('IncidentOperCtrl', ['$rootScope', '$http', '$scope', '$modal', '
         if (loginUser.menu[i].link == "shijianliebiao_del") {
             $scope.delFlag = true
         }
+        if (loginUser.menu[i].link == "shijianliebiao_edit") {
+            $scope.editFlag = true
+        }
+        if (loginUser.menu[i].link == "shijianliebiao_assign") {
+            $scope.assignFlag = true
+        }
     }
     $scope.up = true;
     $scope.fuwutaiRenYuan = false;//服务台人员
@@ -2951,15 +2959,16 @@ app.controller('IncidentOperCtrl', ['$rootScope', '$http', '$scope', '$modal', '
     //修改页面显示判断
     $scope.jry_modify = function (item) {
         console.log(item)
-        var jry_role = false;
-        for (var i = 0; i < $rootScope.user.role.length; i++) {
-            if ($rootScope.user.role[i].rolecode == "call center") {
-                jry_role = true
-            }
-        }
-        var arrFlag = ['reassign','assigned','pending','handler','storage'];
+        // var jry_role = false;
+        // for (var i = 0; i < $rootScope.user.role.length; i++) {
+        //     if ($rootScope.user.role[i].rolecode == "call center") {
+        //         jry_role = true
+        //     }
+        // }
+        var arrFlag = ['pending','handler'];
         var stateFlag = arrFlag.includes(item.state.value)
-        return jry_role && stateFlag;
+        // return jry_role && stateFlag;
+        return stateFlag && $scope.editFlag;
     }
     // 回访操作权限
     for (var obj in $rootScope.user.role) {
@@ -3115,18 +3124,18 @@ app.directive('incidentoperator', function () {
         controller: 'IncidentOperCtrl',
         template: '<div><div class="cl-effect-1 ui-grid-cell-contents pull-left" >' +
             // '<a ng-click="look()"   tooltip="查看" tooltip-placement="left"><i class="ti-eye"></i></a>'+
-            '<a ng-click="handler()" ng-show="{{item.state.id != 1546 &&!item.handlerUser&&item.tiquPower&&qiangdan}}" class="bianjifont" >抢单</a>' +
-            '<a ng-click="changeCenter()"  ng-show="jry_modify(item)"  class="luyinfont">修改</a>' +
+            '<a ng-click="toDetail(item)" class="bianjifont" >查看</a>' +
             '<a ng-click="edit()"  ng-show="{{item.chaozuoPower&&chuli}}"  class="bianjifont">处理</a>' +
+            '<a ng-click="handler()" ng-show="{{item.state.id != 1546 &&!item.handlerUser&&item.tiquPower&&qiangdan}}" class="bianjifont" >抢单</a>' +
             '<a ng-click="visit()"  ng-show="{{item.huifang&&huifang}}"  class="bianjifont">回访</a>' +
+            '<a ng-click="changeCenter()"  ng-show="jry_modify(item)"  class="luyinfont">编辑</a>' +
+            '<a ng-click="toAssign()" ng-show="{{(item.state.id==1543||item.state.id==1544)&&assignFlag&&item.assignee}}" class="assign" >指派</a>' +
+            '<a ng-click="toHandlerLog()" ng-show="{{item.state.id==1544}}" class="assign" >新增处理日志</a>' +
+            '<a ng-click="delSj()" ng-show="{{delFlag&&item.state.value!== \'deleted\'}}" class="assign" >删除</a>' +
             '<a ng-click="print()" ng-show="dayin" class="bianjifont" >打印</a>' +
-            '<a ng-click="toDetail(item)" class="bianjifont" >查看</a>' +
             // '<a ng-click="jry_evaluate()"  ng-show="jry_evaluateShow()" class="luyinfont" >评价</a>' +
             // '<a ng-click="record()"  ng-show="{{item.listen}}" class="luyinfont" >录音</a>' +
             // '<a ng-click="rotate()" ng-show="{{item.state.id==4}}" class="rotate" >转派</a>' +
-            '<a ng-click="toAssign()" ng-show="{{(item.state.id==1543||item.state.id==1544)&&assign&&item.assignee}}" class="assign" >指派</a>' +
-            '<a ng-click="toHandlerLog()" ng-show="{{item.state.id==1544}}" class="assign" >新增处理日志</a>' +
-            '<a ng-click="delSj()" ng-show="{{delFlag&&item.state.value!== \'deleted\'}}" class="assign" >删除</a>' +
             // '<a ng-click="upgrade()" ng-show="{{up&&item.state.id==4&&item.currentRole!=' + "'incident manager'" + '}}" class="upgrade" >升级</a>' +
             // '<a ng-click="problem()" ng-show="{{item.state.id==5&&item.currentRole!=' + "'incident manager'" + '}}" class="upgrade" >问题升级</a>' +
             // '<a ng-click="configuration()"  ng-show="{{item.state.id==5}}"  class="bianjifont">变更升级</a>' +

assets/js/controllers/report/deck_reportCtrl.js

@@ -100,7 +100,10 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
         if ($scope.tap == 'LDZS') {
             setTimeout(function () {
                 barechart();
-                barechart1();
+                barechart1({id:"sjfx1",name:'来电数量',unit:'个'});
+                barechart1({id:"sjfx2",name:'接听通话时长',unit:'秒'});
+                barechart1({id:"sjfx3",name:'接听电话平均时长',unit:'秒'});
+                barechart1({id:"sjfx4",name:'未接电话',unit:'个'});
             }, 500);
         } else {
             setTimeout(function () {
@@ -170,7 +173,7 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                 }
             },
             legend: {
-                data: ['正班时间', '值班时间', '非工作时间', '来电转换率'],
+                data: ['来电总数', '建单总数'],
                 align: 'left',
                 // itemWidth:10,
                 // itemHeight:10,
@@ -205,7 +208,7 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
             yAxis: [{
                     type: 'value',
                     scale: true,
-                    name: '来电数量  (个)',
+                    name: '数量  (个)',
                     min: 0,
                     boundaryGap: [0.2, 0.2],
                     axisLabel: {
@@ -221,32 +224,33 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                             // type: 'dotted'
                         },
                     },
-                },
-                {
-                    type: 'value',
-                    scale: true,
-                    name: '来电转换率',
-                    min: 0,
-                    max: 100,
-                    boundaryGap: [0.2, 0.2],
-                    axisLabel: {
-                        formatter: '{value} %',
-                        textStyle: {
-                            color: '#7B7B7B',
-                            // fontSize: '14',
-                        }
-                    },
-                    axisLine: {
-                        show: true,
-                        lineStyle: {
-                            color: '#7B7B7B',
-                            // type: 'dotted'
-                        },
-                    },
                 }
+                // {
+                //     type: 'value',
+                //     scale: true,
+                //     name: '来电转换率',
+                //     min: 0,
+                //     max: 100,
+                //     boundaryGap: [0.2, 0.2],
+                //     axisLabel: {
+                //         formatter: '{value} %',
+                //         textStyle: {
+                //             color: '#7B7B7B',
+                //             // fontSize: '14',
+                //         }
+                //     },
+                //     axisLine: {
+                //         show: true,
+                //         lineStyle: {
+                //             color: '#7B7B7B',
+                //             // type: 'dotted'
+                //         },
+                //     },
+                // }
             ],
-            series: [{
-                    name: '正班时间',
+            series: [
+                {
+                    name: '来电总数',
                     type: 'bar',
                     itemStyle: {
                         normal: {
@@ -255,7 +259,7 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                     },
                     data: [20, 12, 31, 23, 56, 78, 92, 12, 23]
                 }, {
-                    name: '值班时间',
+                    name: '建单总数',
                     type: 'bar',
                     itemStyle: {
                         normal: {
@@ -263,30 +267,6 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                         }
                     },
                     data: [10, 20, 5, 5, 2, 32, 34, 56, 23]
-                }, {
-                    name: '非工作时间',
-                    type: 'bar',
-                    itemStyle: {
-                        normal: {
-                            color: '#FFCE3D'
-                        }
-                    },
-                    data: [1, 1, 2, 4, 8, 9, 6, 54, 43]
-                },
-                {
-                    name: '来电转换率',
-                    type: 'line',
-                    itemStyle: {
-                        normal: {
-                            color: '#49A9EE'
-                        }
-                    },
-                    lineStyle: {
-                        normal: {
-                            color: '#49A9EE'
-                        }
-                    },
-                    data: [10, 20, 5, 43, 12, 34, 12, 56, 67]
                 }
             ]
         };
@@ -296,9 +276,9 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
         }
     }
     //图表 事件趋势
-    function barechart1() {
+    function barechart1(options) {
         console.log(echarts)
-        var dom = document.getElementById("sjfx");
+        var dom = document.getElementById(options.id);
         console.log(dom)
         var myChart1 = echarts.init(dom);
         var option1 = null;
@@ -324,14 +304,14 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                 }
             },
             legend: {
-                data: ['通话时长'],
+                data: [options.name],
                 align: 'left',
                 // itemWidth:10,
                 // itemHeight:10,
                 bottom: 0
             },
             grid: {
-                left: '.5%',
+                left: '1%',
                 right: '0%',
                 bottom: '15%',
                 top: '10%',
@@ -360,7 +340,7 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
             yAxis: [{
                 type: 'value',
                 scale: true,
-                name: '通话时长  (s)',
+                name: options.name + '(' + options.unit +')',
                 min: 0,
                 boundaryGap: [0.2, 0.2],
                 axisLabel: {
@@ -378,7 +358,7 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                 },
             }, ],
             series: [{
-                name: '通话时长',
+                name: options.name,
                 type: 'line',
                 itemStyle: {
                     normal: {
@@ -690,7 +670,10 @@ app.controller('deck_reportCtrl', ["$scope", "$rootScope", "$state", "$timeout",
 
     setTimeout(function () {
         barechart();
-        barechart1();
+        barechart1({id:"sjfx1",name:'来电数量',unit:'个'});
+        barechart1({id:"sjfx2",name:'接听通话时长',unit:'秒'});
+        barechart1({id:"sjfx3",name:'接听电话平均时长',unit:'秒'});
+        barechart1({id:"sjfx4",name:'未接电话',unit:'个'});
     }, 1000);
 
 

assets/js/controllers/report/event_formCtrl.js

@@ -153,6 +153,11 @@ app.controller('event_formCtrl', ["$scope", "$rootScope", "$state", "$timeout",
         value: $scope.groupSelected[0]//选中
     };
     $scope.tableGroupSelectedOne = '';//处理组或人
+    // 三方公司
+    $scope.companySelected = [];
+    $scope.companySelectedOne = {
+        value: {id:-1,name:""}//选中
+    };
     // 区域地点
     $scope.areaSelected = [{
         name: '区域',
@@ -205,6 +210,12 @@ app.controller('event_formCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                 $scope.mdxquery('sum', 'desc');
                 $scope.groupSelectedOne.value = $scope.groupSelected[0];//选择处理人/组
                 break;
+            case 'SFGS'://三方公司
+                $scope.sortActive = 'sumtop';
+                $scope.name = 'sum';//表格排序，字段名称
+                $scope.mdxquery('sum', 'desc');
+                $scope.companySelectedOne.value = {id:-1,name:''};//选择三方公司
+                break;
             case 'QYDD'://区域地点
                 $scope.sortActive = 'sumtop';
                 $scope.name = 'sum';//表格排序，字段名称
@@ -271,6 +282,12 @@ app.controller('event_formCtrl', ["$scope", "$rootScope", "$state", "$timeout",
     $scope.clrz_responseTime = '0分';//平均响应时间
     $scope.clrz_resolvedTime = '0分';//平均解决时间
     $scope.clrz_satisfactionRatio = 0;//满意度
+    //三方公司
+    $scope.sfgs_list = null;//表格列表
+    $scope.sfgs_num = 0;//公司总数
+    $scope.sfgs_num1 = 0;//人员总数
+    $scope.sfgs_num2 = 0;//解决事件总数
+    $scope.sfgs_resolvedTime = '0分';//平均解决时长
     //区域地点
     $scope.qydd_list = null;//表格列表
     $scope.qydd_num = 0;//事件总数数量
@@ -393,6 +410,39 @@ app.controller('event_formCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                     }
                 })
                 break;
+            case 'SFGS'://三方公司
+                $scope.sfgs_list = null;
+                //获取三方公司
+                api_user_data.fetchDataList('company', {
+                    idx: 0,
+                    sum: 1000,
+                    company: {}
+                }).then(res => {
+                    if (res.status == 200) {
+                        $scope.companySelected = res.list;//下拉框数据
+                        // 请求列表
+                        var postData = {
+                            "startTime": moment($scope.starttimesModel).format('YYYY-MM-DD'),
+                            "endTime": moment($scope.endtimesModel).format('YYYY-MM-DD'),
+                            "sortData": name,
+                            "sortType": type
+                        }
+                        if($scope.companySelectedOne.value.id > 0){
+                            postData.companyId = $scope.companySelectedOne.value.id;
+                        }
+                        api_event_form.fetchSfgsList(postData).then(function (res) {
+                            if (res.stats == 200) {
+                                $scope.sfgs_list = res.dataList;//表格列表
+                                $scope.sfgs_num = res.sum;//公司总数
+                                $scope.sfgs_num1 = res.sum1;//人员总数
+                                $scope.sfgs_num2 = res.responseTime;//解决事件总数
+                                $scope.sfgs_resolvedTime = res.resolvedTime;//平均解决时长
+                            }
+                        })
+                    }
+                })
+                
+                break;
             case 'QYDD'://区域地点
                 $scope.qydd_list = null;
                 // 请求列表
@@ -484,6 +534,10 @@ app.controller('event_formCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                 postData.key = 'mdv2_incident_repot_handle';
                 postData.titles = ['处理组', '事件数量', '事件占比', '按时响应', '超时响应', '平均响应时间', '超时响应占比', '按时解决', '超时解决', '平均解决时间', '超时解决占比', '满意度(%)'];
                 break;
+            case 'SFGS'://三方公司
+                postData.key = 'mdv2_incident_repot_company';
+                postData.titles = ['公司名称', '人员总数', '事件数量', '平均响应时长', '平均解决时长'];
+                break;
             case 'QYDD'://区域地点
                 postData.type = $scope.areaSelectedOne.value.id;
                 postData.key = 'mdv2_incident_repot_area_place';
@@ -515,6 +569,9 @@ app.controller('event_formCtrl', ["$scope", "$rootScope", "$state", "$timeout",
                 case 'CLRZ'://处理人/组
                     fileName = '处理人/组';
                     break;
+                case 'SFGS'://三方公司
+                    fileName = '三方公司';
+                    break;
                 case 'QYDD'://区域地点
                     fileName = '区域地点';
                     break;

assets/js/main.js

@@ -1993,6 +1993,10 @@ app.factory('api_event_form', ['eventFormApi', function (eventFormApi) {
         fetchClrzList: function (data) {
             return dataService.customPOST(data, 'mdv2_incident_repot_handle');
         },
+        // 三方公司
+        fetchSfgsList: function (data) {
+            return dataService.customPOST(data, 'mdv2_incident_repot_company');
+        },
         // 区域地点
         fetchQyddList: function (data) {
             return dataService.customPOST(data, 'mdv2_incident_repot_area_place');

assets/views/incident/list.html

@@ -18,7 +18,7 @@
                 <button class="btn btn-statebutton statebutton wt_btn2" ng-class="{'statecolor':searchstate=='todo'}"
                     ng-click="onChange('todo')">待处理</button>
                 <button class="btn btn-statebutton statebutton wt_btn2" ng-class="{'statecolor':searchstate=='done'}"
-                    ng-click="onChange('done')">处理过</button>
+                    ng-click="onChange('done')">我处理</button>
                 <button class="btn btn-statebutton statebutton keeprightbottom wt_btn2"
                     ng-class="{'statecolor':searchstate=='create'}" ng-click="onChange('create')">我创建</button>
                 <button class="btn btn-statebutton statebutton keeprightbottom wt_btn2" ng-if="delFlagTab"

assets/views/report/deck_report.html

@@ -1,7 +1,7 @@
 <section id="page-title">
     <div class="row">
         <div class="col-sm-8">
-            <h1 class="mainTitle">服务台报表
+            <h1 class="mainTitle">服务台分析
                 <i tooltip='请点击对应报表名称，查看相关数据。' tooltip-placement="right"
                     class="fa  ti-help-alt margin-left-10 fontcolor-five pointfont"></i>
             </h1>
@@ -14,9 +14,9 @@
             <div class="deck_head_L" ng-class="{ac:tap=='LDZS'}" ng-click="active('LDZS')">
                 <span>来电总数</span>
             </div>
-            <div class="deck_head_R" ng-class="{ac:tap=='LDZH'}" ng-click="active('LDZH')">
+            <!-- <div class="deck_head_R" ng-class="{ac:tap=='LDZH'}" ng-click="active('LDZH')">
                 <span>来电转换</span>
-            </div>
+            </div> -->
         </div>
         <div class="deck_cont">
             <div class="deck_cont_head">
@@ -54,7 +54,7 @@
                             </div>
                         </div>
                     </div>
-                    <div class="col-xs-3 col-sm-3 P-0">
+                    <!-- <div class="col-xs-3 col-sm-3 P-0">
                         <p class="">选择人员 :</p>
                         <div class="form-group">
                             <div class="">
@@ -67,7 +67,7 @@
                                         refresh="onChangehandling($select.search)">
                                         <div ng-bind-html="item.name | highlight: $select.search"></div>
                                     </ui-select-choices>
-                                </ui-select>
+                                </ui-select> -->
 
                                 <!-- <ui-select class="pull-left" style="width:101px" ng-model="searchkeys.handlingPersonnelUser" theme="bootstrap">
                                         <ui-select-match placeholder="">
@@ -77,10 +77,10 @@
                                             <div ng-bind-html="item.name | highlight: $select.search"></div>
                                         </ui-select-choices>
                                     </ui-select> -->
-                            </div>
+                            <!-- </div>
                         </div>
 
-                    </div>
+                    </div> -->
                     <div class="col-xs-3 col-sm-3 pull-right P-T-15 P-0 searchBtnBox">
                         <!-- <div class="form-group pull-right">
                             <a class="btn btn-zancun zancunlistheight" id="exportToPdf" ng-disabled="disabledParentGroup" type="button">重置</a>
@@ -96,15 +96,18 @@
             </div>
             <div class="deck_cont_body" ng-if="tap=='LDZS'">
                 <div class="deck_cont_body_TB1">
-                    来电转换总数
+                    <span tooltip-html-unsafe='<div class="slf">根据月份统计的，来电总数和建单总数</div>' tooltip-placement="right">
+                        来电总数
+                        <i class="fa ti-help-alt fontcolor-five pointfont"></i>
+                    </span>
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH">
-                                    <p>来电转换 (个)</p>
+                                <div class="TB_LDZH" tooltip='接听数 + 未接数' tooltip-placement="top">
+                                    <p>来电总数 (个)</p>
                                     <span>300</span>
                                 </div>
-                                <div class="TB_ITEMS">
+                                <!-- <div class="TB_ITEMS">
                                     <div class="TB_ITEM">
                                         <p>正班时间</p>
                                         <span>300 &nbsp;15%</span>
@@ -117,14 +120,26 @@
                                         <p>非工作时间</p>
                                         <span>300 &nbsp;50%</span>
                                     </div>
+                                </div> -->
+                            </div>
+                            <div class="TB_head_L noLeft">
+                                <div class="TB_LDZH" tooltip='通过来电转弹屏建单的工单总数' tooltip-placement="top">
+                                    <p>建单总数 (个)</p>
+                                    <span>300</span>
+                                </div>
+                            </div>
+                            <div class="TB_head_L noLeft">
+                                <div class="TB_LDZH" tooltip='建单总数\(来电总数\100)' tooltip-placement="top">
+                                    <p>来电转换率 (%)</p>
+                                    <span>300</span>
                                 </div>
                             </div>
-                            <div class="TB_head_R">
+                            <!-- <div class="TB_head_R">
                                 <div class="TB_ZHL">
                                     <p>来电转换率</p>
                                     <span>100%</span>
                                 </div>
-                            </div>
+                            </div> -->
                         </div>
                         <div class="TB_cont">
                             <div id="ldzh">
@@ -135,17 +150,59 @@
 
                 </div>
                 <div class="deck_cont_body_TB2">
-                    事件数量趋势分析
+                    <span tooltip-html-unsafe='<div class="slf">根据小时统计，来电数量趋势</div>' tooltip-placement="right">
+                        24小时来电趋势图
+                        <i class="fa ti-help-alt fontcolor-five pointfont"></i>
+                    </span>
+                    <div class="TB">
+                        <div class="TB_cont">
+                            <div id="sjfx1">
+
+                            </div>
+                        </div>
+                    </div>
+                </div>
+                <div class="deck_cont_body_TB2">
+                    <span tooltip-html-unsafe='<div class="slf">根据月份统计，接听后，通话总时长趋势</div>' tooltip-placement="right">
+                        通话总时长趋势图
+                        <i class="fa ti-help-alt fontcolor-five pointfont"></i>
+                    </span>
                     <div class="TB">
                         <div class="TB_cont">
-                            <div id="sjfx">
+                            <div id="sjfx2">
+
+                            </div>
+                        </div>
+                    </div>
+                </div>
+                <div class="deck_cont_body_TB2">
+                    <span tooltip-html-unsafe='<div class="slf">根据月份统计，接听后，通话平均时长趋势</div>' tooltip-placement="right">
+                        通话平均时长趋势图
+                        <i class="fa ti-help-alt fontcolor-five pointfont"></i>
+                    </span>
+                    <div class="TB">
+                        <div class="TB_cont">
+                            <div id="sjfx3">
+
+                            </div>
+                        </div>
+                    </div>
+                </div>
+                <div class="deck_cont_body_TB2">
+                    <span tooltip-html-unsafe='<div class="slf">根据月份统计，未接听数量趋势</div>' tooltip-placement="right">
+                        通话未接听数量趋势图
+                        <i class="fa ti-help-alt fontcolor-five pointfont"></i>
+                    </span>
+                    <div class="TB">
+                        <div class="TB_cont">
+                            <div id="sjfx4">
 
                             </div>
                         </div>
                     </div>
                 </div>
             </div>
-            <div class="deck_cont_body" ng-if="tap=='LDZH'">
+            <!-- <div class="deck_cont_body" ng-if="tap=='LDZH'">
                 <div class="deck_cont_body_TB1">
                     来电转换总数
                     <div class="TB">
@@ -240,7 +297,7 @@
                         </div>
                     </div>
                 </div>
-            </div>
+            </div> -->
         </div>
     </div>
 </div>
@@ -263,7 +320,7 @@
 
     .deck_head .deck_head_L {
         float: left;
-        width: 50%;
+        width: 100%;
         height: 100%;
         text-align: center;
         border-top: 5px solid #EAEAEA;
@@ -346,16 +403,20 @@
 
     .TB_head {
         width: 100%;
-        height: 90px
+        height: 54px
     }
 
     .TB_head_L {
         float: left;
         height: 100%;
-        border-left: 5px solid #005395;
+        border-left: 8px solid #005395;
         padding: 0px 15px;
     }
 
+    .TB_head_L.noLeft{
+        border-left: none;
+    }
+
     .TB_head_R {
         float: left;
         height: 100%;
@@ -382,6 +443,10 @@
         font-weight: 600;
     }
 
+    .TB_LDZH{
+        text-align: center;
+    }
+
     .TB_LDZH p {
         font-size: 12px;
         color: #7B7B7B
@@ -416,7 +481,11 @@
         height: 100%;
     }
 
-    .TB_cont #sjfx {
+    .TB_cont #sjfx1,
+    .TB_cont #sjfx2,
+    .TB_cont #sjfx3,
+    .TB_cont #sjfx4
+     {
         height: 100%;
     }
 

assets/views/report/event_form.html

@@ -20,6 +20,9 @@
             <div class="deck_head_L" ng-class="{ac:tap=='CLRZ'}" ng-click="active('CLRZ')">
                 <span>处理人/组</span>
             </div>
+            <div class="deck_head_L" ng-if="false" ng-class="{ac:tap=='SFGS'}" ng-click="active('SFGS')">
+                <span>三方公司</span>
+            </div>
             <div class="deck_head_L" ng-class="{ac:tap=='QYDD'}" ng-click="active('QYDD')">
                 <span>区域地点</span>
             </div>
@@ -105,6 +108,20 @@
                             </ui-select-choices>
                         </ui-select>
                     </div>
+                    <!-- 选择三方公司 -->
+                    <div class="selectSj P-0 fl" ng-if="tap=='SFGS'">
+                        <div class="selectSj-hd">
+                            <p>选择三方公司：</p>
+                        </div>
+                        <ui-select class="sj-select" ng-model="companySelectedOne.value" theme="bootstrap">
+                            <ui-select-match placeholder="请选择">
+                                {{$select.selected.name}}
+                            </ui-select-match>
+                            <ui-select-choices repeat="item in companySelected">
+                                <div ng-bind-html="item.name"></div>
+                            </ui-select-choices>
+                        </ui-select>
+                    </div>
                     <!-- 区域地点 -->
                     <div class="selectSj P-0 fl" ng-if="tap=='QYDD'">
                         <div class="selectSj-hd">
@@ -134,20 +151,20 @@
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='事件状态已关单，并且有处理人的单子' tooltip-placement="top">
                                     <p>事件总数</p>
                                     <span>{{sjzs_num}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='接单时间 – 建单时间' tooltip-placement="top">
                                         <p>平均响应时间</p>
                                         <span>{{sjzs_responseTime}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='处理完成时间 –  接单时间' tooltip-placement="top">
                                         <p>平均解决时间</p>
                                         <span>{{sjzs_resolvedTime}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='服务台关单回访满意度' tooltip-placement="top">
                                         <p>满意度</p>
                                         <span>{{sjzs_satisfactionRatio}}%</span>
                                     </div>
@@ -162,7 +179,7 @@
                                         <th style="width:6%">
                                             序号
                                         </th>
-                                        <th style="width:10%" ng-click="tableSort('accdate')">
+                                        <th style="width:10%" ng-click="tableSort('accdate')" tooltip='统计标的，当天（00:00:00 – 23:59:59）' tooltip-placement="top">
                                             <strong>
                                                 时间
                                                 <em class="sort-wrap">
@@ -171,7 +188,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:8%" ng-click="tableSort('sum')">
+                                        <th style="width:8%" ng-click="tableSort('sum')" tooltip='事件数量' tooltip-placement="top">
                                             <strong>
                                                 事件数量
                                                 <em class="sort-wrap">
@@ -180,7 +197,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:18%" ng-click="tableSort('responseTime')">
+                                        <th style="width:18%" ng-click="tableSort('responseTime')" tooltip='接单时间 – 建单时间' tooltip-placement="top">
                                             <strong>
                                                 平均响应时间
                                                 <em class="sort-wrap">
@@ -189,7 +206,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:18%" ng-click="tableSort('resolvedTime')">
+                                        <th style="width:18%" ng-click="tableSort('resolvedTime')" tooltip='处理完成时间 –  接单时间' tooltip-placement="top">
                                             <strong>
                                                 平均解决时间
                                                 <em class="sort-wrap">
@@ -198,16 +215,16 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:10%">
+                                        <th style="width:10%" tooltip='处理结果为：完全解决的单数' tooltip-placement="top">
                                             完全解决
                                         </th>
-                                        <th style="width:10%">
+                                        <th style="width:10%" tooltip='处理结果为：部分解决的单数' tooltip-placement="top">
                                             部分解决
                                         </th>
-                                        <th style="width:6%">
+                                        <th style="width:6%" tooltip='处理结果为：其它的工单数' tooltip-placement="top">
                                             其他
                                         </th>
-                                        <th style="width:14%" ng-click="tableSort('satisfactionRatio')">
+                                        <th style="width:14%" ng-click="tableSort('satisfactionRatio')" tooltip='服务台关单回访满意度' tooltip-placement="top">
                                             <strong>
                                                 满意度(%)
                                                 <em class="sort-wrap">
@@ -268,7 +285,7 @@
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='事件状态已关单，并且有处理人的单子' tooltip-placement="top">
                                     <p>事件总数</p>
                                     <span>{{sjlx_num}}</span>
                                 </div>
@@ -282,10 +299,10 @@
                                         <th style="width:6%">
                                             序号
                                         </th>
-                                        <th style="width:22%">
+                                        <th style="width:22%" tooltip='统计标的，事件分类' tooltip-placement="top">
                                             事件类型
                                         </th>
-                                        <th style="width:10%" ng-click="tableSort('sum')">
+                                        <th style="width:10%" ng-click="tableSort('sum')" tooltip='此事件分类下的事件工单数量（包含子级工单）' tooltip-placement="top">
                                             <strong>
                                                 类型数量
                                                 <em class="sort-wrap">
@@ -294,10 +311,10 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:10%">
+                                        <th style="width:10%" tooltip='分类下工单占比' tooltip-placement="top">
                                             类型占比
                                         </th>
-                                        <th style="width:14%" ng-click="tableSort('responseTime')">
+                                        <th style="width:14%" ng-click="tableSort('responseTime')" tooltip='接单时间 – 建单时间' tooltip-placement="top">
                                             <strong>
                                                 平均响应时间
                                                 <em class="sort-wrap">
@@ -306,7 +323,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:14%" ng-click="tableSort('resolvedTime')">
+                                        <th style="width:14%" ng-click="tableSort('resolvedTime')" tooltip='处理完成时间 –  接单时间' tooltip-placement="top">
                                             <strong>
                                                 平均解决时间
                                                 <em class="sort-wrap">
@@ -315,13 +332,13 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='处理结果为：完全解决的单数' tooltip-placement="top">
                                             完全解决
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='处理结果为：部分的工单数' tooltip-placement="top">
                                             部分解决
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='处理结果为：其它的工单数' tooltip-placement="top">
                                             其他
                                         </th>
                                     </tr>
@@ -377,20 +394,20 @@
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='事件状态已关单，并且有处理人的单子' tooltip-placement="top">
                                     <p>事件总数</p>
                                     <span>{{clrz_num}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='接单时间 – 建单时间' tooltip-placement="top">
                                         <p>平均响应时间</p>
                                         <span>{{clrz_responseTime}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='处理完成时间 –  接单时间' tooltip-placement="top">
                                         <p>平均解决时间</p>
                                         <span>{{clrz_resolvedTime}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='服务台关单回访满意度' tooltip-placement="top">
                                         <p>满意度</p>
                                         <span>{{clrz_satisfactionRatio}}%</span>
                                     </div>
@@ -405,10 +422,10 @@
                                         <th style="width:6%" rowspan="2">
                                             序号
                                         </th>
-                                        <th style="width:7%" rowspan="2">
+                                        <th style="width:7%" rowspan="2" tooltip='统计标的，事件分类' tooltip-placement="top">
                                             处理{{tableGroupSelectedOne == 1?'组':'人'}}
                                         </th>
-                                        <th style="width:7%" rowspan="2" ng-click="tableSort('sum')">
+                                        <th style="width:7%" rowspan="2" ng-click="tableSort('sum')" tooltip='此事件分类下的事件工单数量（包含子级工单）' tooltip-placement="top">
                                             <strong>
                                                 事件数量
                                                 <em class="sort-wrap">
@@ -417,42 +434,42 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:7%" rowspan="2">
+                                        <th style="width:7%" rowspan="2" tooltip='分类下工单占比' tooltip-placement="top">
                                             事件占比
                                         </th>
-                                        <th style="width:32%" colspan="4">
+                                        <th style="width:32%" colspan="4" tooltip='按时响应次数' tooltip-placement="top">
                                             按时响应
                                         </th>
-                                        <th style="width:32%" colspan="4">
+                                        <th style="width:32%" colspan="4" tooltip='按时解决次数' tooltip-placement="top">
                                             按时解决
                                         </th>
-                                        <th style="width:7%" rowspan="2">
+                                        <th style="width:7%" rowspan="2" tooltip='服务台关单回访满意度' tooltip-placement="top">
                                             满意度(%)
                                         </th>
                                     </tr>
                                     <tr>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='按时响应次数' tooltip-placement="top">
                                             按时响应
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='超时响应次数' tooltip-placement="top">
                                             超时响应
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='接单时间 – 建单时间' tooltip-placement="top">
                                             平均响应时间
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='超时响应次数占比，对比按时响应次数' tooltip-placement="top">
                                             超时响应占比
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='按时解决次数' tooltip-placement="top">
                                             按时解决
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='超时解决次数' tooltip-placement="top">
                                             超时解决
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='处理完成时间 –  接单时间' tooltip-placement="top">
                                             平均解决时间
                                         </th>
-                                        <th style="width:8%">
+                                        <th style="width:8%" tooltip='超时解决次数占比，对比按时解决次数' tooltip-placement="top">
                                             超时解决占比
                                         </th>
                                     </tr>
@@ -514,13 +531,123 @@
                 <div class="noData" ng-if="isArrays(clrz_list)&&clrz_list.length==0">查询无记录</div>
                 <div class="noData" ng-if="!isArrays(clrz_list)"><img src="/assets/images/loading.gif" alt=""></div>
             </div>
+            <!-- 三方公司 -->
+            <div class="deck_cont_body" ng-if="tap=='SFGS'">
+                <div class="deck_cont_body_TB1" ng-if="isArrays(sfgs_list)&&sfgs_list.length>0">
+                    <div class="TB">
+                        <div class="TB_head">
+                            <div class="TB_head_L">
+                                <div class="TB_LDZH fl" tooltip='第三方公司名称' tooltip-placement="top">
+                                    <p>公司总数</p>
+                                    <span>{{sfgs_num}}</span>
+                                </div>
+                                <div class="TB_ITEMS fl">
+                                    <div class="TB_ITEM" tooltip='第三方公司下面的人员总数' tooltip-placement="top">
+                                        <p>人员总数</p>
+                                        <span>{{sfgs_num1}}</span>
+                                    </div>
+                                    <div class="TB_ITEM" tooltip='第三方公司人员处理事件总数。已关闭的单子' tooltip-placement="top">
+                                        <p>解决事件总数</p>
+                                        <span>{{sfgs_num2}}</span>
+                                    </div>
+                                    <div class="TB_ITEM" tooltip='每个单子的平均解决时长' tooltip-placement="top">
+                                        <p>平均解决时长</p>
+                                        <span>{{sfgs_resolvedTime}}%</span>
+                                    </div>
+                                </div>
+                            </div>
+                        </div>
+                        <div class="TB_cont">
+                            <table class="jry_table jry_table_head" cellspacing="0" cellpadding="16"
+                                style="font-weight:normal !important;table-layout:fixed">
+                                <thead>
+                                    <tr>
+                                        <th style="width:6%">
+                                            序号
+                                        </th>
+                                        <th style="width:22%" ng-click="tableSort('accdate')" tooltip='第三方公司名称' tooltip-placement="top">
+                                            公司名称
+                                        </th>
+                                        <th style="width:18%" ng-click="tableSort('sum')" tooltip='此公司下的人员数量' tooltip-placement="top">
+                                            <strong>
+                                                人员总数
+                                                <em class="sort-wrap">
+                                                    <i class="sortItem iconfont icon-xiangshang" ng-class="{active:sortActive == 'sumtop'}"></i>
+                                                    <i class="sortItem iconfont icon-xiangxia" ng-class="{active:sortActive == 'sumbottom'}"></i>
+                                                </em>
+                                            </strong>
+                                        </th>
+                                        <th style="width:18%" ng-click="tableSort('responseTime')" tooltip='此人员处理的工单数量' tooltip-placement="top">
+                                            <strong>
+                                                事件数量
+                                                <em class="sort-wrap">
+                                                    <i class="sortItem iconfont icon-xiangshang" ng-class="{active:sortActive == 'responseTimetop'}"></i>
+                                                    <i class="sortItem iconfont icon-xiangxia" ng-class="{active:sortActive == 'responseTimebottom'}"></i>
+                                                </em>
+                                            </strong>
+                                        </th>
+                                        <th style="width:18%" ng-click="tableSort('resolvedTime')" tooltip='接单时间 – 建单时间' tooltip-placement="top">
+                                            <strong>
+                                                平均响应时长
+                                                <em class="sort-wrap">
+                                                    <i class="sortItem iconfont icon-xiangshang" ng-class="{active:sortActive == 'resolvedTimetop'}"></i>
+                                                    <i class="sortItem iconfont icon-xiangxia" ng-class="{active:sortActive == 'resolvedTimebottom'}"></i>
+                                                </em>
+                                            </strong>
+                                        </th>
+                                        <th style="width:18%" ng-click="tableSort('resolvedTime')" tooltip='处理完成时间 –  接单时间' tooltip-placement="top">
+                                            <strong>
+                                                平均解决时长
+                                                <em class="sort-wrap">
+                                                    <i class="sortItem iconfont icon-xiangshang" ng-class="{active:sortActive == 'resolvedTimetop'}"></i>
+                                                    <i class="sortItem iconfont icon-xiangxia" ng-class="{active:sortActive == 'resolvedTimebottom'}"></i>
+                                                </em>
+                                            </strong>
+                                        </th>
+                                    </tr>
+                                </thead>
+                            </table>
+                            <div class="jry_table_wrap" ng-nicescroll nice-scroll-end="topEndComplete()">
+                                <table class="jry_table jry_table_body" cellspacing="0" cellpadding="16"
+                                    style="font-weight:normal !important;margin-bottom: 16px;table-layout:fixed">
+                                    <tbody class="tbody-hover">
+                                        <tr ng-repeat="rowData in sfgs_list">
+                                            <td style="width:6%">
+                                                {{$index+1}}
+                                            </td>
+                                            <td style="width:22%">
+                                                {{rowData.accdate}}
+                                            </td>
+                                            <td style="width:18%">
+                                                {{rowData.sum}}
+                                            </td>
+                                            <td style="width:18%">
+                                                {{rowData.responseTime}}
+                                            </td>
+                                            <td style="width:18%">
+                                                {{rowData.resolvedTime}}
+                                            </td>
+                                            <td style="width:18%">
+                                                {{rowData.allresult}}
+                                            </td>
+                                        </tr>
+                                    </tbody>
+                                </table>
+                            </div>
+                        </div>
+                    </div>
+
+                </div>
+                <div class="noData" ng-if="isArrays(sjzs_list)&&sjzs_list.length==0">查询无记录</div>
+                <div class="noData" ng-if="!isArrays(sjzs_list)"><img src="/assets/images/loading.gif" alt=""></div>
+            </div>
             <!-- 区域地点 -->
             <div class="deck_cont_body" ng-if="tap=='QYDD'">
                 <div class="deck_cont_body_TB1" ng-if="isArrays(qydd_list)&&qydd_list.length>0">
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='事件状态已关单，并且有处理人的单子' tooltip-placement="top">
                                     <p>事件总数</p>
                                     <span>{{qydd_num}}</span>
                                 </div>
@@ -534,10 +661,10 @@
                                         <th style="width:10%">
                                             序号
                                         </th>
-                                        <th style="width:30%">
+                                        <th style="width:30%" tooltip='统计标的，区域或者地点' tooltip-placement="top">
                                             区域/地点
                                         </th>
-                                        <th style="width:30%" ng-click="tableSort('sum')">
+                                        <th style="width:30%" ng-click="tableSort('sum')" tooltip='此标的下的事件工单数量（不包含子级工单）' tooltip-placement="top">
                                             <strong>
                                                 事件数量
                                                 <em class="sort-wrap">
@@ -546,7 +673,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:30%">
+                                        <th style="width:30%" tooltip='标的总体占比' tooltip-placement="top">
                                             事件占比
                                         </th>
                                     </tr>
@@ -586,7 +713,7 @@
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='事件状态已关单，并且有处理人的单子' tooltip-placement="top">
                                     <p>事件总数</p>
                                     <span>{{sjly_num}}</span>
                                 </div>
@@ -600,10 +727,10 @@
                                         <th style="width:10%">
                                             序号
                                         </th>
-                                        <th style="width:30%">
+                                        <th style="width:30%" tooltip='统计标的，工单的事件来源' tooltip-placement="top">
                                             事件来源
                                         </th>
-                                        <th style="width:30%" ng-click="tableSort('sum')">
+                                        <th style="width:30%" ng-click="tableSort('sum')" tooltip='此标的下的事件工单数量' tooltip-placement="top">
                                             <strong>
                                                 事件数量
                                                 <em class="sort-wrap">
@@ -612,7 +739,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:30%">
+                                        <th style="width:30%" tooltip='标的总体占比' tooltip-placement="top">
                                             事件来源占比
                                         </th>
                                     </tr>
@@ -679,6 +806,7 @@
 
     .deck_head .deck_head_L {
         float: left;
+        /* width: 16.66%; */
         width: 20%;
         height: 100%;
         text-align: center;
@@ -780,6 +908,7 @@
     .TB_ITEM {
         float: left;
         margin-right: 16px;
+        text-align: center;
     }
 
     .MR_15 {
@@ -797,6 +926,10 @@
         line-height: 1.2;
     }
 
+    .TB_LDZH{
+        text-align: center;
+    }
+
     .TB_LDZH p {
         font-size: 14px;
         color: #666

assets/views/report/service_form.html

@@ -73,40 +73,40 @@
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='电话总数 + 微信/web总数 + 电话留言总数 + 柜台受理数' tooltip-placement="top">
                                     <p>请求总数</p>
                                     <span>{{zhtj_req_total}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='从服务台打电话过来（只算呼入，不算呼出）的数量' tooltip-placement="top">
                                         <p>电话总数</p>
                                         <span>{{zhtj_req_phone}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='通过门户网站的web页面建单数 + 通过微信报修建单数。（不包含已撤回的单）' tooltip-placement="top">
                                         <p>微信/WEB总数</p>
                                         <span>{{zhtj_req_wxweb}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='电话留言数' tooltip-placement="top">
                                         <p>电话留言总数</p>
                                         <span>{{zhtj_req_msg}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='通过柜台建单数（建单时事件来源选项，选择了柜台选项的才算）' tooltip-placement="top">
                                         <p>柜台</p>
                                         <span>{{zhtj_req_desk}}</span>
                                     </div>
                                 </div>
                             </div>
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='电话转换数（打过来的电话不一定会建单） + 微信/web转换数 + 电话留言转换数（留言不一定会建单） + 柜台转换数' tooltip-placement="top">
                                     <p>工单转换总数</p>
                                     <span>{{zhtj_trans_total}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='工单事件来选选项是：柜台，电话，微信/web，留言。这四种类型的工单建单后，直接处理数量' tooltip-placement="top">
                                         <p>直接处理数量</p>
                                         <span>{{zhtj_p_total}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='工单事件来选选项是：柜台，电话，微信/web，留言。这四种类型的工单建单后，派代处理数量' tooltip-placement="top">
                                         <p>派单数量</p>
                                         <span>{{zhtj_unp_total}}</span>
                                     </div>
@@ -121,10 +121,10 @@
                                         <th style="width:6%">
                                             序号
                                         </th>
-                                        <th style="width:11%">
+                                        <th style="width:11%" tooltip='未被删除的用户，服务台角色的建单人' tooltip-placement="top">
                                             人员
                                         </th>
-                                        <th style="width:11%" ng-click="tableSort('total')">
+                                        <th style="width:11%" ng-click="tableSort('total')" tooltip='建单总数' tooltip-placement="top">
                                             <strong>
                                                 建单数量
                                                 <em class="sort-wrap">
@@ -133,7 +133,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:11%" ng-click="tableSort('p_total')">
+                                        <th style="width:11%" ng-click="tableSort('p_total')" tooltip='直接处理工单数' tooltip-placement="top">
                                             <strong>
                                                 直接处理数量
                                                 <em class="sort-wrap">
@@ -142,7 +142,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:11%" ng-click="tableSort('unp_total')">
+                                        <th style="width:11%" ng-click="tableSort('unp_total')" tooltip='派代处理工单数' tooltip-placement="top">
                                             <strong>
                                                 派单处理工单数
                                                 <em class="sort-wrap">
@@ -151,7 +151,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:11%" ng-click="tableSort('handle_phone')">
+                                        <th style="width:11%" ng-click="tableSort('handle_phone')" tooltip='工单事件来选选项是：电话类型的工单数' tooltip-placement="top">
                                             <strong>
                                                 电话接听数
                                                 <em class="sort-wrap">
@@ -160,7 +160,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:17%" ng-click="tableSort('handle_wxweb')">
+                                        <th style="width:17%" ng-click="tableSort('handle_wxweb')" tooltip='工单事件来选选项是：微信/web类型的工单数' tooltip-placement="top">
                                             <strong>
                                                 微信/web报修处理数
                                                 <em class="sort-wrap">
@@ -169,7 +169,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:11%" ng-click="tableSort('handle_msg')">
+                                        <th style="width:11%" ng-click="tableSort('handle_msg')" tooltip='工单事件来选选项是：留言类型的工单数' tooltip-placement="top">
                                             <strong>
                                                 留言处理数
                                                 <em class="sort-wrap">
@@ -178,7 +178,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:11%" ng-click="tableSort('handle_desk')">
+                                        <th style="width:11%" ng-click="tableSort('handle_desk')" tooltip='工单事件来选选项是：柜台类型的工单数' tooltip-placement="top">
                                             <strong>
                                                 柜台受理数
                                                 <em class="sort-wrap">
@@ -240,32 +240,32 @@
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='接听数 + 未接数' tooltip-placement="top">
                                     <p>来电总数</p>
                                     <span>{{dhtj_req_total}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='从服务台打电话过来（只算呼入，不算呼出）的接听数量' tooltip-placement="top">
                                         <p>接听数量</p>
                                         <span>{{dhtj_req_answer}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='从服务台打电话过来（只算呼入，不算呼出）的未接数量' tooltip-placement="top">
                                         <p>未接数量</p>
                                         <span>{{dhtj_req_miss}}</span>
                                     </div>
                                 </div>
                             </div>
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='事件来源是：电话的。直接处理数 + 派单数' tooltip-placement="top">
                                     <p>电话建单总数</p>
                                     <span>{{dhtj_p_total}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
-                                        <p>直接解决</p>
+                                    <div class="TB_ITEM" tooltip='事件来源是：电话。直接处理工单数' tooltip-placement="top">
+                                        <p>直接解决数量</p>
                                         <span>{{dhtj_p_phone}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='事件来源是：电话。派单工单数' tooltip-placement="top">
                                         <p>派单数量</p>
                                         <span>{{dhtj_unp_phone}}</span>
                                     </div>
@@ -280,10 +280,10 @@
                                         <th style="width:6%">
                                             序号
                                         </th>
-                                        <th style="width:14%">
+                                        <th style="width:14%" tooltip='未被删除的用户，服务台角色的建单人' tooltip-placement="top">
                                             人员
                                         </th>
-                                        <th style="width:20%" ng-click="tableSort('answer')">
+                                        <th style="width:20%" ng-click="tableSort('answer')" tooltip='从服务台打电话过来（只算呼入，不算呼出）的接听数量' tooltip-placement="top">
                                             <strong>
                                                 接听数量
                                                 <em class="sort-wrap">
@@ -292,7 +292,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:20%" ng-click="tableSort('total')">
+                                        <th style="width:20%" ng-click="tableSort('total')" tooltip='事件来源是：电话的。直接处理数 + 派单数' tooltip-placement="top">
                                             <strong>
                                                 建单数量
                                                 <em class="sort-wrap">
@@ -301,16 +301,16 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:20%" ng-click="tableSort('p_total')">
+                                        <th style="width:20%" ng-click="tableSort('p_total')" tooltip='事件来源是：电话。直接处理工单数' tooltip-placement="top">
                                             <strong>
-                                                直接解决
+                                                直接解决数量
                                                 <em class="sort-wrap">
                                                     <i class="sortItem iconfont icon-xiangshang" ng-class="{active:sortActive == 'p_totaltop'}"></i>
                                                     <i class="sortItem iconfont icon-xiangxia" ng-class="{active:sortActive == 'p_totalbottom'}"></i>
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:20%" ng-click="tableSort('unp_total')">
+                                        <th style="width:20%" ng-click="tableSort('unp_total')" tooltip='事件来源是：电话。派单工单数' tooltip-placement="top">
                                             <strong>
                                                 派单数量
                                                 <em class="sort-wrap">
@@ -363,33 +363,33 @@
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='通过门户网站的web页面建单数 + 通过微信报修建单数。（不包含已撤回的单）' tooltip-placement="top">
                                     <p>微信/WEB报修总数</p>
                                     <span>{{web_req_total}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='通过门户网站的web页面建单数 + 通过微信报修转换成建单的数量' tooltip-placement="top">
                                         <p>转换数量</p>
                                         <span>{{web_req_trans}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='通过门户网站的web页面建单数 + 通过微信报修转换成不受理的数量' tooltip-placement="top">
                                         <p>不受理数量</p>
                                         <span>{{web_req_reject}}</span>
                                     </div>
                                 </div>
                             </div>
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='直接解决数 + 派单数' tooltip-placement="top">
                                     <p>微信/WEB转换总数</p>
                                     <span>{{web_trans_total}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
-                                        <p>直接解决</p>
+                                    <div class="TB_ITEM" tooltip='转换后。直接处理工单数' tooltip-placement="top">
+                                        <p>直接解决数量</p>
                                         <span>{{web_p_total}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
-                                        <p>派单</p>
+                                    <div class="TB_ITEM" tooltip='转换后。派单工单数' tooltip-placement="top">
+                                        <p>派单数量</p>
                                         <span>{{web_unp_total}}</span>
                                     </div>
                                 </div>
@@ -403,28 +403,28 @@
                                         <th style="width:6%">
                                             序号
                                         </th>
-                                        <th style="width:14%">
+                                        <th style="width:14%" tooltip='未被删除的用户，服务台角色的建单人' tooltip-placement="top">
                                             人员
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('completed')">
+                                        <th style="width:16%" ng-click="tableSort('completed')" tooltip='已经处理过的web/微信报修。不受理 + 转换数量（不包含已撤回的单）' tooltip-placement="top">
                                             <strong>
-                                                处理报修数
+                                                受理报修数量
                                                 <em class="sort-wrap">
                                                     <i class="sortItem iconfont icon-xiangshang" ng-class="{active:sortActive == 'completedtop'}"></i>
                                                     <i class="sortItem iconfont icon-xiangxia" ng-class="{active:sortActive == 'completedbottom'}"></i>
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('reject')">
+                                        <th style="width:16%" ng-click="tableSort('reject')" tooltip='通过门户网站的web页面建单数 + 通过微信报修转换成不受理的数量' tooltip-placement="top">
                                             <strong>
-                                                不受理数
+                                                不受理数量
                                                 <em class="sort-wrap">
                                                     <i class="sortItem iconfont icon-xiangshang" ng-class="{active:sortActive == 'rejecttop'}"></i>
                                                     <i class="sortItem iconfont icon-xiangxia" ng-class="{active:sortActive == 'rejectbottom'}"></i>
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('total')">
+                                        <th style="width:16%" ng-click="tableSort('total')" tooltip='通过门户网站的web页面建单数 + 通过微信报修转换成建单的数量' tooltip-placement="top">
                                             <strong>
                                                 转换数量
                                                 <em class="sort-wrap">
@@ -433,7 +433,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('p_total')">
+                                        <th style="width:16%" ng-click="tableSort('p_total')" tooltip='转换后。直接处理工单数' tooltip-placement="top">
                                             <strong>
                                                 直接解决数量
                                                 <em class="sort-wrap">
@@ -442,7 +442,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('unp_total')">
+                                        <th style="width:16%" ng-click="tableSort('unp_total')" tooltip='转换后。派单工单数' tooltip-placement="top">
                                             <strong>
                                                 派单数量
                                                 <em class="sort-wrap">
@@ -498,32 +498,32 @@
                     <div class="TB">
                         <div class="TB_head">
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='电话留言总数（含未处理，已处理，不受理）' tooltip-placement="top">
                                     <p>电话留言总数</p>
                                     <span>{{web_req_total}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='建单的数量' tooltip-placement="top">
                                         <p>建单总数</p>
                                         <span>{{web_req_trans}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='不受理的数量' tooltip-placement="top">
                                         <p>不受理总数</p>
                                         <span>{{web_req_reject}}</span>
                                     </div>
                                 </div>
                             </div>
                             <div class="TB_head_L">
-                                <div class="TB_LDZH fl">
+                                <div class="TB_LDZH fl" tooltip='直接解决数 + 派单数' tooltip-placement="top">
                                     <p>电话留言转换总数</p>
                                     <span>{{web_trans_total}}</span>
                                 </div>
                                 <div class="TB_ITEMS fl">
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='转换后。直接处理工单数' tooltip-placement="top">
                                         <p>直接解决总数</p>
                                         <span>{{web_p_total}}</span>
                                     </div>
-                                    <div class="TB_ITEM">
+                                    <div class="TB_ITEM" tooltip='转换后。派单工单数' tooltip-placement="top">
                                         <p>派单总数</p>
                                         <span>{{web_unp_total}}</span>
                                     </div>
@@ -538,10 +538,10 @@
                                         <th style="width:6%">
                                             序号
                                         </th>
-                                        <th style="width:14%">
+                                        <th style="width:14%" tooltip='未被删除的用户，服务台角色的建单人' tooltip-placement="top">
                                             人员
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('completed')">
+                                        <th style="width:16%" ng-click="tableSort('completed')" tooltip='已经处理过的电话留言。不受理 + 建单总数（不包含未处理的单）' tooltip-placement="top">
                                             <strong>
                                                 受理总数
                                                 <em class="sort-wrap">
@@ -550,7 +550,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('reject')">
+                                        <th style="width:16%" ng-click="tableSort('reject')" tooltip='不受理的数量' tooltip-placement="top">
                                             <strong>
                                                 不受理总数
                                                 <em class="sort-wrap">
@@ -559,7 +559,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('total')">
+                                        <th style="width:16%" ng-click="tableSort('total')" tooltip='建单的数量' tooltip-placement="top">
                                             <strong>
                                                 建单总数
                                                 <em class="sort-wrap">
@@ -568,7 +568,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('p_total')">
+                                        <th style="width:16%" ng-click="tableSort('p_total')" tooltip='转换后。直接处理工单数' tooltip-placement="top">
                                             <strong>
                                                 直接解决总数
                                                 <em class="sort-wrap">
@@ -577,7 +577,7 @@
                                                 </em>
                                             </strong>
                                         </th>
-                                        <th style="width:16%" ng-click="tableSort('unp_total')">
+                                        <th style="width:16%" ng-click="tableSort('unp_total')" tooltip='转换后。派单工单数' tooltip-placement="top">
                                             <strong>
                                                 派单总数
                                                 <em class="sort-wrap">

index.html

@@ -46,6 +46,7 @@
             window.console.log = function(){};//财大
         }
     </script>
+    <style>.slf{text-align: left!important;}</style>
 </head>
 
 <body ng-controller="AppCtrl">